Staff Field Engineer

The Field Engineering team at Grafana Labs collaborates closely with Presales Solution Engineering, Product, and Marketing to equip Solution Engineers with the tools, collateral, enablement, and expertise needed to close business deals. As a Staff Field Engineer, you will operate independently on the company’s most strategic engagements, acting as a mentor to Senior Field Engineers and Solution Engineers.

What You’ll Be Doing:

• Advise on and support some of Grafana’s most strategic deals and customer engagements, collaborating with Solution Engineers and Observability Architects on complex technical challenges with no supervision.
• Serve as a company-recognized Subject Matter Expert (SME) in one area of the Grafana Platform, with deep knowledge across multiple Grafana technologies, including building new reference architectures and overcoming competitive objections.
• Craft and deliver compelling value-based stories to help the sales team technically close deals.
• Own end-to-end creation and curation of technical training content (workshops, how-to guides, demo scripts) for one or more product areas, establishing a repeatable content review cadence with Enablement and Product Management.
• Architect, engineer, and maintain a live production environment supporting demo, workshop, and POV infrastructure at scale, ensuring reliability, security, and uptime.
• Act as a key influencer in product direction, helping key customers adopt newer technologies, and represent Field Engineering in Product planning cycles to surface enablement gaps and shape investment priorities.
• Present at Strategic Marketing events (presentations, panels, webinars, conferences, blogs) as an ambassador for Grafana.
• Provide technical guidance for a specific product area to Solution Engineers, Observability Architects, and customers, and present best practices to customers.
• Help update and improve product documentation, and contribute through white papers, blogs, and product direction input.
• Mentor Senior and Staff Solution Engineers and Field Engineers.

What Makes You a Great Fit:

• Minimum of 8+ years of related technical experience, including 2+ years in a Senior Field Engineer role (or equivalent), serving as a SRE, Developer, Architect, and/or successful presales Solution Architect. Open-source software (OSS) development experience is a plus.
• Excellent understanding of Grafana and associated technologies, with recognized Subject Matter Expert (SME) depth in at least one area of the Grafana Platform; deep working knowledge across multiple technologies in the Observability space (e.g., Grafana, Loki, Prometheus, Tempo, Elastic, Splunk, Datadog, etc.).
• Expert-level knowledge in at least one adjacent domain (e.g., IoT, AI/ML) beyond the core observability stack, and demonstrated domain knowledge across the broader Grafana Ecosystem.
• Has created and maintained at least one product training asset (workshop, guide, or structured content) that has been adopted by the broader technical field organization.
• Demonstrated experience partnering cross-functionally with Product Management and Engineering to produce and maintain field-facing enablement content and influence roadmap priorities.
• Comfortable with at least one modern programming language, and a strong understanding of the modern software development lifecycle, including debugging and investigation.
• Working familiarity with Linux, including common tools.
• Practical experience using AI tools to generate and review code and accelerate day-to-day tasks while retaining full ownership of final decisions and quality criteria.
• Able to architect a modern application on one of the primary cloud providers (AWS, Azure, or GCP), including Infrastructure as Code (IaC) tools such as Terraform, understanding tradeoffs between build vs. buy, and technologies like Kubernetes, Docker, Serverless, and Microservices.
• Proven track record building and delivering strategic technical content (workshops, demos, decks, webinars, videos) for technical audiences, including complex Proof of Value (POV) and content that overcomes competitive objections.
• Deep understanding of the sales process, with the ability to anticipate and proactively address challenges in complex, strategic sales cycles.