Solutions Engineering Manager

As the Solutions Engineering Manager, you will lead a team of mid-market Solutions Engineers who serve as the technical heart of our go-to-market motion. You will be the connective tissue between field sales execution, customer technical success, and global SE leadership, building a high-performing team that wins deals, earns customer trust, and provides a strategic interface back to Product, Engineering, and Marketing.

What you'll be doing:

• Extend and develop a team of Solutions Engineers.
• Train, coach, mentor, and guide your team toward successful performance, career progression, and personal growth.
• Coach SEs on both technical depth and sales excellence, including discovery skills, business value articulation, POC strategy, and executive communication.
• Collaborate with engineering teams from some of the world's most sophisticated technology companies.
• Assist companies in enhancing their security, compliance, and development experience.
• Visit our customers on-site to demonstrate new features and construct solutions.
• Conduct structured 1:1s, set individual performance goals, and own career development plans for each SE on your team.
• Partner closely with regional sales leaders and Account Executives to balance SE utilization, prioritize opportunities, and drive technical win rates across the Americas and eastern Asia Pacific.
• Engage directly with customers at the executive and technical architect level to build long-term relationships and ensure technical success post-sale.

What you'll bring:

• Demonstrated experience managing a team of Solutions Engineers or technical customer-facing professionals, with a track record of developing talent and improving team performance.
• Strong command of the pre-sales motion: discovery, technical qualification, POC design, and connecting technical capabilities to business outcomes.
• Proven experience managing customer outcomes through various stages of the customer journey, from sales process to onboarding, adoption, and growth.
• Strong understanding of Linux networking and network security principles.
• Practical hands-on knowledge of modern cloud-native technologies including Kubernetes, Docker, and Terraform.
• Hands-on experience with at least one major public cloud provider: AWS, GCP, or Azure.
• Working knowledge of identity and access management concepts: SSO, OIDC, SAML, RBAC, mTLS, zero trust architecture, and PAM.
• Proven track record navigating complex infrastructure deployments at security-conscious enterprise organizations.
• Strong troubleshooting and debugging skills for server-side software and distributed systems.
• Fluency in English required; additional language proficiency (Korean, Japanese, Spanish, Portuguese) is a meaningful advantage.