Service Desk Coordinator (Remote, UK-Based Employer)
Job Description
Key Skills Required
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You will keep the IT service desk running smoothly, triaging tickets and keeping end users informed.
Key Responsibilities
- Coordinate incoming IT service desk tickets and assign priority
- Monitor SLAs and escalate at-risk tickets
- Liaise between end users and technical teams
- Maintain accurate ticket records and status updates
- Produce service desk performance reports
- Support onboarding of new starters onto IT systems
Requirements
- Experience coordinating a service desk or support queue
- Experience with ticketing systems (Zendesk, Freshservice, or Jira Service Management)
- Understanding of SLA and escalation processes
- Strong organisational and communication skills
- Comfortable working UK business hours
Nice to Have
- Basic technical troubleshooting experience
- ITIL familiarity
- Experience supporting a UK-based IT team
Benefits
- 100% remote – work from anywhere in South Africa
- UK business hours: 09:00–17:00 UK time (11:00–19:00 SAST)
- Full-time, stable role with a genuine UK employer
- Supportive onboarding and clear expectations from day one
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RemoteRecruitment
View Company ProfileRemoteRecruitment (operating at remoterecruitment.co) is a recruitment platform engineered for modern hiring needs in remote and hybrid work environments. Founded in an era where traditional office-based recruitment models are evolving, the platform specializes in connecting job seekers with employers who prioritize location-independent talent. Under the hood, RemoteRecruitment leverages advanced search algorithms and AI-driven matching to streamline the hiring process, ensuring that candidates and employers find the best fit efficiently. This allows businesses to tap into a global talent pool while job seekers gain access to opportunities that align with their skills and preferences without geographical constraints. The platform emphasizes flexibility, transparency, and efficiency, catering to both small startups and large enterprises navigating the complexities of remote recruitment.
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