SEO/AI Search Account Manager

We're MADX Digital, a digital marketing agency delivering SEO and AI search services for SaaS, fintech, crypto, and broader technology companies.

After five years of strong growth, we downsized and rebuilt from a skeleton crew. Now, we're profitable again, signing long-term contracts, and our pipeline is healthy. Our hybrid delivery model blends an internal team with specialist partners, supported by AI tools we've built in-house.

The bottleneck is client management, which keeps landing back on our desks. We need an SEO/AI Search Account Manager to free ourselves up to focus on sales and growing the business. You'll manage judgement calls and own client relationships end-to-end.

You'll manage a portfolio of up to 10 clients, acting as the link between them and our delivery teams, translating requirements into briefs, reviewing outputs, and handling grey area questions.

You'll need to understand SEO and AI search strategy well enough to hold your own with specialists and clients, work efficiently with AI tools day-to-day, and proactively unblock projects.

Key Responsibilities:

📋 Manage a portfolio of up to 10 clients end-to-end as their main point of contact

💻 Be on client calls, gather requirements, and translate them into orders/briefs for the delivery teams

📊 Read through client questionnaires and onboarding data to understand the client and spot gaps

🧪 Feed inputs into the right delivery partner or into the company's internal AI app, then review outputs against client expectations

📞 Communicate deliverables, timelines, and results back to the client

💡 Handle grey area requests - judge whether something is scope creep or a normal question, and make the call

🚀 Proactively manage blockers by finding small next steps to keep projects moving

💻 Leverage AI tools (ChatGPT, Claude, internal apps) day-to-day to work efficiently

You'll work 35-40 hours a week, Monday to Friday, aligned to UK/EST timezone with a mix of fixed and flexible hours.

Requirements:

To be successful in this role, you need:

✅ Strong spoken and written English

✅ Solid client-facing relationship skills - able to handle difficult clients with emotional regulation

✅ 3-5+ years of agency experience as an account manager or a strong technical/SEO background that can pick up account management

✅ Ability to make judgement calls rather than only following a checklist/SOP

✅ Comfortable leveraging AI tools in your workflow

✅ Ability to understand SEO/AI search strategy well enough to go toe-to-toe with SEO specialists and clients

Brownie points for:

⭐ Direct hands-on SEO or AI search (GEO) experience

⭐ Experience working with marketing agencies delivering SEO services

⭐ Ability to grow into an Account Director-type role managing clients fully end-to-end

The ideal candidate genuinely cares about the quality of the work and client outcomes. Conscientiousness matters here. You'll find the next small step to unblock stalled projects rather than waiting for someone else to move.

When something doesn't make sense, ask. If a client needs pushing back on, do it. Emotional self-regulation is crucial because client pressure is real.