Senior Technical Account Manager

Role Summary:

As a Senior Technical Account Manager, you are a recognized Subject Matter Expert (SME) entrusted with managing our highest-spend, global accounts. You will identify systemic operational risks and coordinate cross-functional resources to mitigate impact. Engaging regularly with VPs, Executives, and occasionally C-level stakeholders, you will translate complex business requirements into multi-product operational strategies. As a leader on the floor, you will optimize delivery frameworks, act as a Cluster Lead, and navigate high-pressure landscapes with poise to cement your status as a Trusted Advisor.

Key Responsibilities:

• Manage complex, high-spend global accounts, consulting on multi-product strategies and guiding integrations into multi-vendor environments.
• Optimize delivery frameworks and ensure operational readiness, setting the standard for proactive engagement across the team.
• Act as a high-judgment advocate, balancing customer needs with the internal roadmap to ensure customers feel heard while maintaining a sustainable partnership.
• Actively support the development and testing of new AI-driven tools, providing critical feedback loops to ensure AI-generated insights align with enterprise standards.
• Serve as a Cluster Lead and mentor, developing training content, removing blockers for peers, and providing hands-on guidance during critical escalations.
• Lead internal programs to increase team-wide efficiency, operational consistency, and technical readiness.
• Represent Ping Identity at regional events and cross-functionally influence Engineering and Product teams to elevate the customer experience.

Required Qualifications:

• Must have a minimum of 7+ years of enterprise customer-facing experience in a Technical Account Management, Customer Success, Sales Engineering, or Professional Services role, with a proven track record of managing global, highly complex enterprise accounts.
• Advanced knowledge of the cybersecurity domain, including Zero Trust architectures, secure cloud deployments, and integration of identity within broader security ecosystems.
• Experience utilizing AI productivity tools as a force multiplier to optimize operational efficiency, streamline troubleshooting, and enhance complex customer reporting.
• Deep expertise in Identity Management, Access Management, and Federation in multi-vendor ecosystems.
• Demonstrated ability to translate complex business requirements into operational technical strategies for executive (VP/C-level) audiences.
• Strong mentorship and leadership skills, with a history of enabling the professional growth of peers.
• High technical integrity and the ability to handle sensitive, high-pressure escalations with executive stakeholders.

Preferred Qualifications:

• Advanced architectural experience with the Ping Identity suite and APIs.
• Deep expertise in SAML, OAuth, OpenID Connect, and enterprise networking protocols.
• Experience leading cross-functional task forces or internal efficiency programs.