Senior Support Network Engineer – Remote

At Pavago, one of our clients is hiring a Senior Support Network Engineer to support and maintain ISP and fixed wireless network infrastructure while delivering exceptional technical support to U.S.-based B2B customers.

This is a customer-facing role requiring strong networking expertise, excellent communication skills, and hands-on experience with wireless networking technologies, routing, switching, and network troubleshooting. You’ll play a key role in maintaining high network availability, resolving technical issues, and supporting mission-critical connectivity solutions.

Network Operations & Support

• Provide technical support to U.S.-based B2B customers.
• Configure, manage, and troubleshoot MikroTik and Cisco routers and switches across core and edge ISP networks.
• Monitor network performance, resolve outages, and ensure high network availability.
• Diagnose and resolve complex network issues in a timely manner.

Fixed Wireless Infrastructure

• Plan, deploy, and troubleshoot Fixed Wireless Access (FWA) infrastructure.
• Support Point-to-Point (PTP) and Point-to-Multipoint (PTMP) wireless links.
• Work with wireless platforms including:
• Cambium
• Ubiquiti / UniFi
• Aviat
• Siklu / Ceragon
• Support fixed wireless, managed Wi-Fi, Starlink, and wireless mesh/backhaul solutions.

Routing & Network Management

• Implement and maintain dynamic routing protocols, including:
• OSPF
• BGP
• Maintain reliable routing across ISP network infrastructure.
• Support network performance optimization and stability.

Required Experience & Skills

• Flawless written and verbal English communication skills.
• Previous experience in customer-facing technical support roles.
• Hands-on experience with fixed wireless/WISP technologies, including:
• Starlink
• Managed Wi-Fi
• Cambium
• Ubiquiti / UniFi
• Siklu / Ceragon
• Strong experience configuring and troubleshooting MikroTik and Cisco networking equipment.
• Experience implementing and supporting OSPF and BGP.
• Experience deploying and troubleshooting PTP and PTMP wireless networks.
• Strong troubleshooting and problem-solving skills.

Nice to Have

• Experience with cloud networking in AWS, Azure, GCP, or similar platforms.
• ITSM experience, preferably with Salesforce.
• Experience with:
• Starlink
• 4G/5G networking
• Peplink SD-WAN
• Network certifications such as:
• CCNA
• Network+
• Equivalent certifications

What a Typical Day Looks Like

• Monitor network health and respond to customer support requests.
• Troubleshoot routing, switching, and wireless connectivity issues.
• Configure and maintain MikroTik and Cisco network devices.
• Support fixed wireless infrastructure and resolve outages.
• Work directly with customers to diagnose and resolve technical issues.
• Collaborate with internal teams to maintain reliable network operations.

In short: You’ll support, troubleshoot, and optimize ISP and fixed wireless network infrastructure while delivering exceptional technical support to B2B customers.