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Customer.io
Marketing & Sales 1d ago

Senior Sales Manager

Customer.io
United StatesUnited States
Full-time
$280,000 OTE (base + variable)
Senior-Level

Job Description

Key Skills Required

Master these to land this role

MEDDICCLead GenerationSaaSMid-MarketSales Representative

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We're hiring a Senior Sales Manager to build and lead a new team of 8 Account Executives in our Mid-Market organization. You’ll join a group of managers already running this motion successfully, but the team you lead is yours to stand up and shape.

This is a frontline leadership role. Your job is to translate our go-to-market strategy into consistent team execution: you’ll coach reps, inspect deals, drive forecast accuracy, and create the structure that allows strong performance to repeat quarter after quarter.

What you’ll own:

Lead and develop a high-performing team

  • Coach Account Executives to consistently meet or exceed quota and grow into their next role
  • Run focused 1:1s built around deal quality, skill development, and real accountability
  • Ramp new reps quickly and address performance gaps early, before they compound
  • Build a team culture rooted in ownership, collaboration, and high standards

Drive pipeline health and forecast accuracy

  • Lead weekly pipeline and forecast reviews focused on deal progression, qualification rigor, and clear next steps
  • Sharpen predictability through disciplined inspection and clean CRM hygiene across the team
  • Maintain healthy pipeline coverage and get ahead of creation gaps before they become quarter-enders
  • Reinforce structured, rep-owned outbound tied to measurable standards and pipeline outcomes
  • Use metrics and experimentation to make outbound sharper over time

Support high-quality deal execution

  • Coach reps to run well-qualified mid-market opportunities from discovery through close
  • Elevate deal strategy with stronger positioning, cleaner value articulation, confident executive-level communication
  • Help reps navigate pricing, stakeholder alignment, and procurement without losing momentum
  • Spot patterns in stalled deals and raise the whole team’s execution maturity

Partner cross-functionally

  • Work with Sales Ops, Marketing, and Solutions Architects to unblock deals and improve how the team executes
  • Bring frontline feedback on messaging, territory design, and enablement back to the people who own it
  • Pilot and operationalize new GTM initiatives inside your team

What we’re looking for:

  • 7–10 years in sales, including 3–5+ years managing quota-carrying reps - ideally in Marketing Technology or SaaS
  • A track record of leading successful mid-market or high-velocity sales teams
  • Genuinely strong at pipeline inspection and forecasting - you can smell a soft deal from a mile away
  • Experienced coaching outbound pipeline generation in evolving sales motions
  • Comfortable operating inside a structured qualification framework like MEDDICC
  • A clear, direct communicator who holds a high bar without needing to raise their voice
  • Effective cross-functionally in a collaborative, fast-moving, growth-stage environment

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Customer.io is a cutting-edge technology company that specializes in providing innovative solutions for customer engagement and retention. With a strong focus on personalization and automation, the company's platform enables businesses to create tailored experiences for their customers, driving loyalty and revenue growth. By leveraging advanced data analytics and machine learning algorithms, Customer.io helps brands to better understand their customers' needs and preferences, allowing them to deliver targeted and relevant communications that resonate with their audience. Whether it's through email, mobile, or web-based channels, Customer.io's platform empowers companies to build strong, lasting relationships with their customers, ultimately leading to increased customer satisfaction and long-term success. With its user-friendly interface and scalable architecture, Customer.io is an ideal solution for businesses of all sizes, from startups to large enterprises, looking to elevate their customer engagement strategies and stay ahead of the competition.

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