Account Executive (Mid-Market)

Responsibilities

• Pipeline Development and Management: Build and manage a pipeline through self-sourced leads and SDR-supported leads to drive new customer acquisition.
• Full-Cycle Sales Execution: Lead the entire sales process from prospecting and discovery through demo and closing for deals typically under $50,000 ACV, focusing solely on new business acquisition within targeted accounts.
• Customer Needs Analysis and Solution Alignment: Conduct discovery calls to understand customer business challenges and goals. Position Customer.io's solutions to meet these needs effectively.
• Collaboration and Cross-Functional Feedback: Work closely with the SDR team for lead quality feedback and collaborate with Customer Success and Technical Support for a smooth hand-off post-sale.
• Performance Tracking and Reporting: Own and report on individual sales metrics, including pipeline status and progress towards targets, to support informed decision-making.
• High-Volume Prospecting: Engage in consistent cold and warm outreach to build and maintain a healthy top-of-funnel pipeline.
• Client Relationship Development: Nurture relationships within mid-sized accounts to uncover business needs and drive growth opportunities.

Qualifications

• Experience: 2+ years of experience in full-cycle B2B SaaS or MarTech sales, handling mid-market accounts
• Location: We are currently hiring for positions based in the United Kingdom and Ireland. Candidates must be located in one of these regions to be considered for the role.
• B2B SaaS or MarTech Experience: Proven success in new customer acquisition and closing deals within the B2B SaaS space, preferably MarTech
• Sales Methodology: Familiarity with MEDDPICC or a similar framework that supports consultative selling and discovery to close.
• Communication Skills: Excellent written and verbal communication skills, with a professional and engaging presence to build rapport with new prospects.
• Problem Solving: Strong ability to identify customer business needs and position relevant solutions effectively to drive acquisition
• Deal Focus: Primarily handles mid-market accounts with shorter sales cycles and lower ACV deals
• Support: Works closely with our SDR team for lead generation, with a balance between inbound and self-sourced opportunities

As an Account Executive, you’ll represent Customer.io to prospective customers and drive growth within key market segments. This is a full-cycle sales role (prospect, demo, close), where you'll be fielding both inbound and outbound demand.

Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.