Senior Product Designer

Actively looking for a new opportunity to work on a team focusing on projects with real business impact? Do you thrive in environments where you can help raise the bar for quality, drive collaboration, and mentor others to reach their full potential? If so, you might be in the right place!

Lightspeed is looking for a Senior Product Designer to join our Capital Advances team. This squad builds and runs the machinery behind Lightspeed Capital, from the moment a merchant applies for an advance, through underwriting, to the advance being issued and repaid. Much of that surface is internal, the tooling and automation our underwriting and operations teams rely on to process advances at volume, sitting alongside the merchant-facing moments at either end. The work blends complex operational workflows with high-stakes merchant experiences, and there is real room to turn a slow, manual process into a fast and largely automated one. In this role, you'll help define a vision through iterative design and delivery.

The ideal candidate has a proven track record of transforming complex workflows into simple, clear customer journeys with user-friendly interfaces that seamlessly integrate with other workflows. You excel at identifying opportunities to deliver value and thrive in collaborative environments, working closely with engineers and product managers to create exceptional customer experiences.

What you’ll be doing:

• Problem Solving: Lead project work from a design perspective with autonomy and authority, facilitating design reviews and working sessions to help the teams deliver the best possible solutions. Being comfortable working with ambiguity and able to turn nebulous concepts into specific ideas that are useful and delightful product features, as well as finding design moves that support the vision of automating business operations with AI. Ideally has deep domain knowledge and business acumen on lending product business operations, customer onboarding, and credit product underwriting processes.

• Designing with AI: You treat AI as part of how the work gets done, not a side experiment. We see three places it changes design here: synthesizing complex, varied data into insight that sharpens our read of the problem space, using agentic workflows to spin up working prototypes fast, and staying in the build loop by shaping the prompts and instructions the team uses to develop experiences in production.

• Embedding Systems Thinking: Have UX expertise and a deep understanding of design systems, UI design, and how micro-interactions can help users complete a task. Design holistic systems, flows, and interfaces across two very different surfaces: the internal tooling our underwriting and operations teams work in every day and the merchant experiences at either end of an advance, keeping them coherent with each other.

• Driving User-Centricity: Draw insights from research and data, and know how to turn those insights into tangible solutions. Learn the day-to-day of the people who underwrite and service advances as closely as you learn the merchant's, and advocate for both when collaborating with cross-functional teams in product, engineering, risk, and operations.

• Collaboration: Being comfortable working in a fast-paced environment and familiar with the agile product development process and model. Work closely with your product and engineering partners in a tight cross-functional trio, design and craft artifacts to support and facilitate multi-functional alignment sessions on product and design solutions.

What you need to bring:

• At least 7 years of practical, in-house product, UX/UI design experience. Ideally with experience in designing and supporting development for 0 to 1 product.

• Excellent communication skills. You can bring internal stakeholders on your design journey and explain work with focus and brevity.

• Experience designing complex, workflow-heavy products, internal tools, admin consoles, case management, or operational systems, where the user is doing a job rather than browsing.

• Comfort working in a domain with rules you do not get to change. Financial services, lending, risk, payments, or anything else where policy and compliance shape the design space.

• Demonstrable experience putting AI to work in your own design practice, not just experimenting on the side. We want concrete examples: agentic workflows you've built or used to synthesize research, prototype, or contribute to production, and the difference they made to your output.

• A deep, holistic commitment to design quality: balancing 'Fit' (ensuring solutions solve the right problem for the user's context) and 'Craft' (delivering consistent, accessible, and performant experiences), always validating the 'why' behind your designs.

What you’ll enjoy:

• A flexible work environment that empowers you to do your best work

• A culture that celebrates performance

• The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard

• Career-defining opportunities

Plus benefits designed to keep you happy, healthy, and fulfilled:

• Flexible paid time off and remote work policies

• Equity options, because this is your company too

• Contributions to your pension plan. Your future matters

• Training opportunities to grow your skills and career

• Health and wellness credit so you feel your best

• Time off to volunteer and give back to your community

• Interest groups, employee-led networks, social committees to sponsored sports teams

• Computer purchase program to get your personal MacBook

• Enhanced parental leave to support growing families