Senior Client Manager

Responsibilities

Develop and execute strategic account plans that drive revenue growth and long-term customer success.

• Build trusted relationships with executive stakeholders across business and technology organizations.
• Spend significant time onsite with strategic customers, serving as the primary point of contact and trusted advisor.
• Identify, qualify, and close new consulting and professional services opportunities within existing accounts.
• Partner closely with Google Cloud sales teams to develop joint account strategies, co-sell opportunities, and customer engagement plans.
• Collaborate with Zencore delivery, architecture, and engineering teams to ensure successful execution of customer engagements.
• Lead executive business reviews, account planning sessions, and opportunity pipeline reviews.
• Navigate complex enterprise organizations to uncover expansion opportunities across multiple business units.
• Maintain accurate forecasting, pipeline management, and account activity within CRM.
• Stay informed on Google Cloud technologies, AI, infrastructure modernization, and cloud transformation initiatives to effectively advise customers.

Required Qualifications

• 8+ years of enterprise account management, client management, consulting sales, or professional services experience.
• Proven success growing strategic enterprise accounts with measurable results, including revenue growth, account expansion, and customer retention.
• Demonstrated ability to present quantifiable achievements (e.g., revenue growth, account expansion percentages, multi-million-dollar services engagements).
• Experience working within a consulting or professional services organization. Experience with leading consultancies such as Slalom, Accenture, Deloitte, or premier Google Cloud partners is strongly preferred.
• Experience partnering with Google Cloud sales organizations and understanding Google's co-sell motion.
• Strong executive presence with the ability to influence C-level stakeholders.
• Excellent negotiation, communication, and relationship management skills.
• Willingness to travel regularly and spend substantial time onsite with customers.
• Data supported creation of new services offerings to serve clients with.

Preferred Qualifications

• Experience supporting enterprise customers in the Financial Services industries.
• Knowledge of Google Cloud Platform (GCP) services, cloud migration, AI, data analytics, infrastructure modernization, and managed services.
• Experience managing complex consulting engagements from opportunity identification through successful delivery.
• Familiarity with enterprise procurement and services contracting.

What Success Looks Like

• A repeatable playbook for growing enterprise accounts.
• Consistent achievement of revenue growth targets.
• Strong customer retention and expansion metrics.
• Successful execution of joint sales motions with Google Cloud.
• Deep executive relationships that position Zencore as a long-term strategic partner.
• The ability to identify new consulting opportunities while ensuring exceptional customer outcomes.

Why work at Zencore?

• We are professionals you can Trust. Our people have the extensive experience to get the job done.
• We share unbiased opinions and are comfortable with the hard truths. You are the subject matter experts for our customers.
• We are the Missing Link. You will connect our customers to Google and move quickly when others can’t.
• We remove uncertainty and risk by clearly outlining the process of cloud migration for our customers.
• We accelerate timelines and do not dwell on a challenge. You’ll move faster and expose “unknown unknowns” for our customers.
• We show empathy. Our customers believe in us because we can relate to their complexities.