Scheduling Coordinator (Remote, UK Employer)

You will build the daily schedule that keeps engineers, clinicians, or field teams moving and rebuild it calmly when the day goes sideways. This role suits someone who enjoys puzzles and stays level when plans change.

You will work 09:00-17:00 UK time (11:00-19:00 SAST) from home, with provided equipment guidance, a proper induction, and a manager who is contactable throughout the day. This is a permanent role, not a short contract.

Key Responsibilities:

• Build and publish daily and weekly schedules for field or service teams
• Match jobs to the right skills, location, and availability
• Rework the plan quickly when cancellations or emergencies arise
• Confirm appointments with customers and send reminders
• Track utilization and flag capacity gaps early
• Keep the scheduling system accurate in real time

What You'll Need:

• 2+ years in scheduling, dispatch, resourcing, or booking coordination
• Experience with a scheduling or field service tool such as ServiceTitan, Skedulo, or BigChange
• Ability to juggle competing priorities under time pressure
• Clear phone and written communication with customers and engineers
• Reliable home internet and a quiet space for UK-hours work

Nice to Have:

• Exposure to route or territory optimization
• Experience in healthcare, trades, or logistics scheduling
• Familiarity with SLA-driven service environments

What's on Offer:

A permanent, fully remote role with a defined daily rhythm, a supportive operations manager, and real influence over how the day runs. Strong coordinators progress into operations or resource planning.