Salesforce Senior Associate

We are seeking a detail-oriented, fast-moving Salesforce Senior Associate to support the daily administration, configuration, and continuous improvement of our Salesforce environment. This is a hands-on role for someone who has solid working knowledge of Salesforce and can grow into a key partner on UAT, training, and major cross-functional projects.

The ideal candidate with 4 to 6 yrs of experience in Salesforce, who can partner closely with our Operations lead on high-impact initiatives while also owning the day-to-day associate-level work that keeps the org running smoothly.

Responsibilities:

Salesforce Administration & Support

• Support daily administration of the Salesforce org, including user setup and deactivation, profiles, roles, permission sets, and public groups.
• Monitor data quality — run duplicate reviews, data validation, and clean-up procedures, including mass data uploads and migrations.
• Provide responsive end-user support and troubleshoot ad hoc platform issues.
• Maintain clear, up-to-date documentation of processes, configurations, and administrative procedures.

Quality Control (QC) & Opportunity Management

• Serve on the QC Approval Team: review and close out opportunities and verify accuracy in OpenAir.
• Assist with making any changes to closed-won opportunities, escalating to the manager with any concerns.
• Remind other approvers (Practice / Segment Leads) of outstanding requests when items are held up in the approval process.

Pipeline Inbox Monitoring

• Monitor the Pipeline Inbox for incoming requests, ensuring items are getting tagged, and notify the manager of any concerns.
• Respond to questions on the status of project code and stage in Salesforce.
• Be timely with responses — check the inbox multiple times a day and always first thing in the morning.

User Management & Provisioning

• Add new Salesforce users and deactivate departing users.
• Run any new-user requests before agreeing to set up access.
• Update the Riveron Account for employee departures.

Troubleshooting SFDC Errors & Issues

• Collaborate effectively with team members to address user-related SFDC issues.
• Escalate issues promptly when identified.

Training, Documentation & Enablement

• Assist with Salesforce training of new professionals identified for Salesforce access.
• Facilitate user training sessions and drive adoption of new features and best practices.
• Keep the RevOps Intranet (Omnia) site updated.

Reporting

• Fulfil Salesforce reporting requests and build/maintain reports and dashboards to support business needs.

Required Qualifications:

• Working knowledge of Salesforce (SFDC) — comfortable navigating and, including reports/dashboards, user management, and standard configuration.
• Exceptional attention to detail and accuracy in data and documentation.
• Strong written and verbal communication skills, with the ability to explain concepts to non-technical users.
• Proven ability to work quickly and efficiently, managing multiple priorities without sacrificing quality.
• Strong organizational and problem-solving skills.

Preferred Qualifications:

• Experience creating training materials and delivering user training.
• Salesforce Administrator certification (good to have, not a must).
• Experience partnering with operations, sales, or revenue teams on cross-functional projects.

Core Competencies:

• Detail-oriented and quality-focused
• Clear, proactive communicator
• Fast, efficient, and reliable execution
• Collaborative and adaptable partner

Work Timings:

• 4PM IST to 1AM IST (Should be comfortable in night shifts)