Sales Enablement & Operations Team Member

About Lorikeet: Lorikeet is redefining customer support with AI that resolves complex, high-volume support tickets for fintechs, healthtechs, marketplaces, and delivery services. Backed by over $50M USD from top-tier investors like QED, Blackbird, and Square Peg, Lorikeet serves customers handling over 1 million support tickets a year.

About the Role

We are hiring our first Sales Enablement & Operations team member. This role focuses on transforming ad-hoc processes into a structured operating engine, ensuring every sales representative ramps up quickly, knows how to articulate the Lorikeet story, and spends their time selling rather than managing systems.

You will work closely with sales, marketing, product, and our Forward Deployed team to own both enablement (onboarding, training, playbooks, messaging, coaching) and operations (CRM, pipeline hygiene, forecasting, reporting, tooling).

Our sales reps need to deeply understand our product, industry-specific challenges, and objection handling. You will ensure they are equipped to address complex inquiries from regulated, high-stakes businesses.

What You'll Do:

• Design and own onboarding and training programs for new GTM and Forward Deployed hires, ensuring they are confident in front of customers within weeks, not quarters.
• Build and maintain a comprehensive sales playbook, including ICP and personas, discovery frameworks, qualification criteria, objection handling, competitive positioning, and vertical-specific strategies for fintech, healthtech, marketplaces, and delivery services.
• Create enablement materials such as talk tracks, demo flows, case studies, and battlecards that reps can actually use.
• Manage the CRM as the source of truth, ensuring pipeline stages, required fields, deal hygiene, and automations are optimized.
• Run pipeline and forecasting cadences, including weekly pipeline reviews, dashboards, and metrics to identify where deals stall.
• Oversee the GTM tool stack (CRM, sequencing, call recording, enrichment, etc.) and decide on additions, cuts, or in-house developments.
• Collaborate with the GTM Engineer to build AI-powered workflows using Claude Code for deal summaries, call insights, account research, automated CRM updates, and rep coaching.
• Analyze call recordings and win/loss data to spot patterns, coach reps accordingly, and feed insights back into product and marketing.
• Support territory planning, quota setting, and compensation plan mechanics as the team scales.

Qualifications

• Understand the intricacies of selling, particularly in B2B SaaS, either from a sales role or close collaboration with sales teams.
• Experience in building an enablement program from the ground up.
• Equally adept at running training sessions and managing pipeline reports, balancing both people and systems.
• Passionate about fixing messy data and broken processes rather than working around them.
• Ability to simplify complex, technical products for sales reps and buyers.
• Experience using AI to automate parts of your work and a desire to leverage AI further.
• Comfortable owning end-to-end responsibilities without a predefined playbook.
• Nice to have: experience selling to or enabling teams focused on customer support/CX leaders, or experience in fintech, healthcare, or regulated industries.

Unique Opportunity

Culture: Lorikeet fosters a culture of low ego, high trust, and flexibility. They prioritize user obsession and eagerness to learn over traditional credentials and are committed to building a diverse team.

Impact: As a Series A company, you'll have significant influence in shaping the product and company direction.

Performance Recognition: Promotions are based on readiness, with leadership meetings every six weeks to recognize and support strong performers.

AI Integration: Every employee uses AI in their daily work, with unrestricted access to tools like Claude Code, ensuring you'll gain skills relevant for the next decade.

Company Retreats: Twice a year, the entire company travels to Hawaii for collaborative hackathons, idea-building sessions, and team bonding.

Recruitment Process: Lorikeet's recruitment process is built on respect, featuring informal chats and a paid two-day work trial to assess fit.

If you are from an underrepresented background and don't meet every requirement, they encourage you to apply anyway.