Account Executive (Sales) - AI-Driven Customer Support Solutions

About Lorikeet

Lorikeet is redefining customer support with AI that resolves complex, high-volume support tickets for fintechs, healthtechs, marketplaces, and delivery services. Backed by over $50M USD from QED, Blackbird, Square Peg, and operators like Claire Hughes Johnson (ex-Stripe COO) and Cristina Cordova (Linear COO), Lorikeet serves customers handling over a million support tickets annually.

Headquartered in Sydney with a growing US team, Lorikeet is the first Australian startup funded at early stage by all three of Australia’s top VC funds.

About the Role

This is a foundational sales opportunity to join Lorikeet’s global Account Executive team. You’ll drive growth by securing mid-market and enterprise customers, expanding key markets, and shaping the company’s sales strategy alongside founders. Your role will involve:

• Own the full sales cycle for enterprise prospects, from prospecting to closing deals
• Develop deep understanding of customer support operations and articulate how Lorikeet’s AI can transform them
• Partner with product and implementation teams to ensure smooth customer onboarding
• Establish sales processes, documentation, and best practices for AI-first selling strategies
• Provide market intelligence and customer feedback to inform product development
• Build and nurture relationships with key decision-makers at target accounts
• Collaborate with sales leaders and founders to refine value proposition and sales messaging
• Meet and exceed revenue targets through new customer acquisition and expansion

You’ll sell a transformative AI solution delivering immediate and measurable ROI to customers, working with technical decision-makers who understand automation’s value.

About You

Lorikeet is seeking strategic, customer-focused sales professionals with:

• Passion for AI and ability to communicate its transformative potential to complex businesses
• Curiosity about customer business challenges and motivation to find tailored solutions
• Comfort selling to technical and business stakeholders in enterprise organizations
• Drive to make an impact and play a key role in an early-stage, fast-moving startup

As an early team member, you’ll shape the sales approach and influence the entire go-to-market strategy.

Key Requirements

• 5+ years of experience in new business/acquisition enterprise SaaS sales, ideally in B2B software or AI-driven solutions
• Proven track record of building pipeline and consistently meeting/exceeding sales targets in early-stage or entrepreneurial settings
• Experience with complex, consultative sales cycles and selling to multiple stakeholders
• Ability to communicate technical concepts and ROI to both technical and business audiences
• Curiosity about customer operations and excellent communication skills
• Experience with AI tools is a plus

Applicants must be based in the US and work in the United States without sponsorship.

Unique Opportunity Highlights

• A culture of low ego, high trust with flexible hours and a commitment to diversity
• Front-row seat to building something meaningful as a Series A startup with real scope to shape product and company direction
• Performance recognition in real time with promotions based on readiness, not arbitrary review cycles
• AI-native environment with unrestricted access to AI tools (e.g., Claude Code) for daily work
• Twice-yearly company retreats to Hawaii for collaborative hackathons and team-building
• Respectful recruitment process with informal chats and a paid ~two-day work trial

Diverse backgrounds are encouraged—please reach out even if you don’t tick every box.