Retail Strategist

EDITED is the world’s leading AI-driven retail intelligence platform. We empower the world’s most successful brands and retailers with real-time decision-making power by connecting internal business and external market data, infusing intelligence into every retail decision. Our AI-powered market and enterprise intelligence fuels automation to help retailers increase margins, generate more sales, and drive better business outcomes.

At EDITED, we foster a dynamic and inclusive culture where creativity thrives and collaboration is central. Our environment is supportive, encouraging team members to take initiative, innovate, and grow continuously. We value diversity, transparency, and a shared commitment to excellence, ensuring everyone’s voice is heard and contributions are recognized. Flexible working options—including hybrid work, flexible hours, and a work-from-anywhere policy—empower our team to perform at their best.

The Role

As a Retail Strategist, you will deliver world-class customer success, challenging our customers to adopt new ways of working to achieve better margins and higher profits.

Your mission is to deliver projects enabling customers to achieve their business objectives on the EDITED platform, driving measurable impact while serving as a technical and industry expert. No prior EDITED expertise required—we’ll train you!

You will act as a product advocate, helping users become fluent in using the EDITED app. Beyond being a product expert, you’ll also be a strong customer advocate, gathering feedback to shape product development. Passion for our customers and their success is key—just as we are excited about helping them maximize value from our product.

Responsibilities

• Own a multi-million dollar portfolio of retail clients, ensuring successful adoption of the EDITED product suite and measurable ROI.
• Create and deliver strategic workshops and trainings to help clients achieve business objectives via EDITED, driving measurable ROI.
• Act as a thought partner to retail clients, leveraging retail ecosystem knowledge to strategically recommend EDITED data integration.
• Collaborate with Account Managers to develop strategies for increasing adoption, driving ROI, identifying upsell opportunities, and growing portfolio ARR.
• Communicate effectively across all levels of the retail ecosystem, from individual contributors to CEOs.
• Possess strong written communication skills to clearly articulate and document processes internally and externally.
• Advocate and influence both externally with clients and internally on behalf of clients with cross-functional partners.
• Analyze and interpret usage data to identify client risk and inform training priorities.
• Articulate EDITED’s positioning, use cases, and value.

Qualifications

• 2+ years of experience working in the head office at a retailer or brand.
• Interest or background in SaaS, data, or a strong curiosity and willingness to learn.
• Proven success in growing existing accounts and relationships.
• Desire to work on a collaborative team while independently managing projects.
• Passion for presenting, communicating thoroughly, and guiding others.
• Ability to travel on-site to visit customers in person, up to 20% of the time.

Benefits

• 25 days of paid time off + public holidays + 1 additional day of paid time off for every year worked at EDITED.
• Company-paid medical, dental, and vision insurance, covering most premiums and contributing to HSAs.
• 401K with company match and stock options.
• Access to Regus co-working offices nationwide.
• Enhanced parental leave policy.