Reporting & Technical Writer

Do you have a low-key superpower for taking something confusing and making it make sense on the page? Are you the friend who actually reads the instructions and then rewrites them because they were terrible? Two years in, you already know that good documentation is a kindness to everyone who comes after you. If you love turning tangled information into clean, useful words, please apply.

• Support a mission that matters. Help CMS keep its enterprise AI platform well-documented and its data governance clear, so the right people always know what’s going on.
• Write it down so it scales. Produce and maintain SOPs, user guides, knowledge base articles, and technical documentation tailored to the audience.
• Turn data into reports. Build and format recurring reports that make platform and data-governance activity easy to follow.
• Make it accessible. Follow Section 508 and plain-language standards so documentation works for everyone.
• Keep the source of truth tidy. Organize documentation and reporting so nothing important lives only in someone’s head.

• A bachelor’s degree and 2+ years in technical writing, documentation, or reporting.
• Genuinely strong writing and editing skills. Clear, concise, and organized.
• Comfort with documentation and reporting tools (Confluence, Word, and the like).
• An eye for detail and a knack for making complex things simple.

• Experience with 508-compliant documentation or federal reporting.
• Familiarity with data governance or technical/AI subject matter.
• Previous experience supporting CMS or another federal agency.

Even if you don’t meet 100% of the qualifications, we encourage you to apply. At Skyward, we’re focused on hiring individuals with the right skills and passion to grow, not just checking off every box.