Release of Information (ROI) Specialist

At Grow, the work you do can literally change someone's life. Your work here doesn't stay on a screen; it impacts whether someone can find, afford, and access quality mental healthcare. This role is for an experienced Release of Information (ROI) Specialist passionate about improving the mental healthcare landscape.

What You’ll Be Doing:

• Process, log, and respond to inbound medical record requests from clients, insurance companies, attorneys, and other valid requesters within required timeframes
• Review and validate request documents, authorizations, subpoenas, and records for production to ensure that all releases are accurate, complete, and in compliance with federal and state regulations, HIPAA, and other relevant privacy laws governing the release of mental health information
• Maintain strict confidentiality and safeguard all patient information in accordance with privacy regulations and company policy
• Communicate with clients, Grow providers, and other requesters to clarify or obtain additional information, assist with their records needs, and provide status updates
• Collaborate with teammates on special projects including broader chart audits, and serve as a resource to other Grow teams with ROI or records questions

You’ll Be a Good Fit If You:

• Have 2+ years of experience in Release of Information or medical records management
• Health information management education and/or credentials are a plus
• Are tech-savvy, adept at navigating EMRs and other systems, tools, and ticketing software to track work and communicate with teammates and customers
• Are a team player, adaptable, collaborative by nature, and keen to cultivate positive customer experiences
• Have great attention to detail and an eye for process improvement
• Experience in mental/behavioral health and/or tech is a plus (but not required)