Job Description
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We are looking for a Prompt Engineer to craft, optimize, evaluate, and benchmark prompts for enhanced AI performance at Netomi. This role requires expertise in NLP, AI behavior, and customer-specific business rules. You will collaborate with the Customer Success team and data scientists to develop customized, effective AI solutions.
Responsibilities
Prompt Development: Design and refine client-specific prompts, ensuring accuracy and relevance. Define tool descriptions for agentic frameworks to enhance AI interactions.
Optimization & Testing: Improve prompts for clarity and performance, automate testing with scripts, and evaluate LLMs for best-fit solutions.
Evaluation & Benchmarking: Develop evaluation frameworks and benchmark prompts to establish best practices.
Collaboration & Documentation: Work with Customer Success and Data Science teams, maintaining clear documentation on prompt development and optimization.
Research & Innovation: Stay updated on NLP advancements, experiment with new prompting strategies, and refine model-specific adaptations.
Requirements
Bachelor’s or Master’s degree in Computer Science, Data Science, Linguistics, or a related field.
Strong understanding of natural language processing (NLP) and machine learning principles.
Experience with AI prompt engineering, including writing, optimizing, and evaluating prompts.
Proficiency in programming languages such as Python.
Familiarity with AI frameworks and libraries (e.g., TensorFlow, PyTorch, Hugging Face). Excellent analytical and problem-solving skills.
Strong written and verbal communication skills.
Ability to work collaboratively in a team environment and manage multiple projects simultaneously.
Nice to Have
Should have a minimum of 5 years of working in data science.
Experience with large language models (e.g., GPT-3, GPT-4, Llama3) and their applications.
Knowledge of data visualization tools and techniques.
Background in linguistics or computational linguistics.
Experience with agile development methodologies.
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Netomi
View Company ProfileNetomi is an artificial intelligence-powered customer service platform designed to revolutionize the way companies interact with their customers. By leveraging cutting-edge AI technology, Netomi enables businesses to provide personalized, efficient, and 24/7 customer support. The platform uses machine learning algorithms to analyze customer inquiries and respond to them in a highly personalized and human-like manner. This approach not only enhances customer satisfaction but also reduces the workload of human customer support agents, allowing them to focus on more complex and high-value tasks. With its innovative approach to customer service, Netomi is helping companies to build stronger relationships with their customers, improve their brand reputation, and drive long-term growth. The company's AI-powered chatbots can be easily integrated into various channels, including messaging platforms, websites, and mobile apps, making it a versatile solution for businesses of all sizes. Netomi's commitment to delivering exceptional customer experiences has earned it a reputation as a leader in the customer service technology industry.
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