Project Leader - Consumer Complaints Platform Deployment (Poland)

Helprise is an organization that combines global reach with local talent. We work for companies that value quality, partnership, and responsibility, creating teams that really work. By precisely matching skills and business needs, we connect specialists with projects where their knowledge has a real impact. By joining us, you become part of an environment where matching is not a coincidence, but a decision.

We are looking for an experienced Project Leader (based in Poland) to support the deployment of a new Consumer Complaints platform across multiple international markets. The role will focus on coordinating market-specific deployment activities, ensuring alignment with legal, regulatory, and business requirements, and supporting local teams throughout the transition.

You will play a key role in driving change, ensuring operational readiness and preparing markets for a smooth transition to a future central operating model.

You will:

• Coordinate the deployment of the Consumer Complaints platform across approximately 20 markets.
• Lead market-facing deployment activities, including local process mapping and coordination with relevant stakeholders.
• Establish compliant local operating processes in alignment with legal, privacy, regulatory, and business requirements.
• Ensure alignment between local, regional, and central processes.
• Support markets in achieving operational readiness for product quality complaint reporting and consumer complaint handling.
• Ensure consumer contacts and complaints are properly managed and documented throughout the deployment.
• Facilitate collaboration between local teams and central functions, driving effective communication and knowledge sharing.
• Support change management activities and identify opportunities for process improvements.
• Prepare markets for the transition to the future business-as-usual (BAU) operating model.

Requirements

• Proven experience in project management, particularly in market-facing deployment activities.
• Strong stakeholder management and facilitation skills.
• Experience in customer service, customer care, or consumer-facing service operations.
• Knowledge of consumer complaint handling and case management systems.
• Understanding of privacy, compliance, and regulatory requirements.
• Experience working in multilingual and multi-market environments.
• Experience in process improvement initiatives.
• Familiarity with AI-supported tools and openness to using new technologies.
• Excellent written and verbal communication skills.
• A proactive, independent, and solution-oriented approach, with a strong sense of ownership and accountability.
• Ability to drive collaboration and lead teams remotely.
• Confidence in challenging the status quo and identifying alternative solutions.
• A can-do attitude and a strong focus on delivering tangible results.