Program Manager, Alma

Spring Health, an AI-native company, is eliminating barriers to mental health care by leveraging technology to deliver personalized support through self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes validated by JAMA Network Open and the Validation Institute, Spring Health reaches over 170 million people globally.

Alma, a Spring Health Company, simplifies access to high-quality, affordable mental health care by enabling therapists to accept insurance and offer in-network care. Alma operates in all 50 states, with over 20,000 therapists in its network. Alma has raised $220.5M in funding and was named one of Inc’s Best Workplaces in 2022 and 2023.

Role Overview

What you’ll do:

• Lead program management across Alma’s portfolio of projects, including planning, timelines, stakeholder alignment, and follow-through.
• Flex across evolving Alma initiatives, establishing structure quickly for new or ambiguous workstreams.
• Serve as the primary operational lead, ensuring progress against commitments, milestones, and service expectations.
• Clarify priorities, owners, decision points, and next steps across workstreams and teams.
• Maintain visibility into program progress, risks, and dependencies, escalating issues early with clear mitigation plans.
• Collaborate across Analytics, Marketing, Product, Operations, and other partners for strong program execution.
• Align stakeholders on timelines, dependencies, handoffs, and readiness needs.
• Review and integrate cross-functional inputs to ensure plans and materials reflect account and program context.
• Act as a trusted operational partner to internal and external stakeholders, supporting readiness, change management, and adoption.
• Partner on reporting and business reviews, ensuring materials are accurate, actionable, and aligned to commitments.
• Build and improve program management processes, tools, and operating rhythms for stronger visibility, accountability, and execution.

What success looks like in this role:

• Alma program priorities are managed with clear plans, ownership, and follow-through.
• Cross-functional partners are aligned on roles, timelines, dependencies, and next steps.
• Risks and issues are surfaced early and addressed with practical mitigation plans.
• Internal and external stakeholders experience Alma programs as organized, responsive, and well-managed.
• Program management processes improve visibility, accountability, and consistency without unnecessary overhead.
• The role flexes smoothly across projects, with minimal ramp-up time for new initiatives.

What you’ll bring:

• 4-6+ years of experience in program management, operations, customer-facing delivery, or similar cross-functional roles.
• Strong experience leading complex, multi-stakeholder work in ambiguous or fast-changing environments.
• Comfort moving across multiple concurrent projects and adapting quickly to shifting priorities.
• Proven ability to drive outcomes through influence rather than direct authority.
• Strong operational judgment and ability to balance competing priorities and constraints.
• Excellent communication, organization, and stakeholder management skills.
• Ability to synthesize cross-functional inputs into clear plans, priorities, and next steps.
• Track record of identifying risks early and driving practical solutions.
• Experience improving processes or operating models to support stronger execution.