Product Operations Engineer

Responsibilities:

• Design, implement and test software solutions for K-12 schools’ learning environment
• Design, implement and test RESTful web services using NodeJS, Google Apps Script, and Postman
• Work with various services from Amazon Web Services (AWS) to build, host and maintain application environments
• Follow best practices for maintaining source code repositories and branching/merging strategies with Git for multiple code bases and applications
• Analyze and resolve technical and application problems
• Provide analysis and troubleshooting support for production issues & code deployment activities
• Contribute to the user interface design and development
• Work collaboratively with other developers/testers and product owners
• Setup and Administer systems (SIS, LMS, third party integrations) for existing and new schools joining the Pansophic environment
• Work closely with enrollment and development teams to identify complex mapping of data into the learning ecosystem
• Coordinate day to day operations of systems including but not limited to the following:
• Work closely with school staff, administrators, and operational teams to address system anomalies, accurately diagnose issues, and ensure timely resolution to minimize impacts to the learning experience
• Perform routine maintenance and application updates on servers/instances
• Coordinate with vendors on maintenance impacts and communicate out to impacted parties via Incident/Maintenance team
• Work with various departments/teams on projects, data requests, automation, custom reports
• Create and maintain documentation and provide training to corporate as needed
• Support systems during school year end activities and annual rollovers

Qualifications:

• Bachelor’s degree in computer science, electrical or electronics engineering, Information Systems, Systems Engineering, or equivalent degree
• Experience administering complex systems/integrations such as Canvas LMS, SIS, Clever Integrations
• Strong technical aptitude required to learn new systems, processes, and backend reporting
• Experience developing open standards-based solutions: web services, web applications, and modern user interfaces
• Significant, demonstrable experience implementing features across the software development team and development environment
• Ability to be a self-starter and work in a fast-paced environment solving challenging problems in designing, writing, editing, modifying, and debugging code focused on automating manual tasks
• Exceptional oral and written communication skills
• Understanding of relational databases and proficiency with SQL
• Experience with message queue technology and design patterns
• 3+ years of experience with NodeJS
• 3+ years of experience with JavaScript
• Familiarity with services within Amazon Web Services, i.e. S3, Lambda, SNS, SQS, EC2, CloudFront, Redshift
• Experience with Amazon Web Services API
• Experience with Git version control
• Experience with Unix/Linux environment
• Experience with ticket tracking, resolutions to support end users.
• Ability to pass federal and state criminal background checks (FBI/BCI)

Additional Preferred Qualifications:

• Ability to think independently and contribute to the overall effort without much direction
• Ability to work well within a team environment
• Ability to work well under pressure
• Experience administering training platforms
• Experience with NoSQL document databases, e.g. MongoDB
• Desired experience with AWS CDK