Engineering Support Specialist
Job Description
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Our mission is to connect constituencies to their elected representatives at all levels of government, and as a member of our engineering team, you will play a crucial role in delivering first-rate customer service to our many clients. You’ll have the potential to work across the stack, from creating delightful front-end user experiences and improving upon existing and building new backend functionality and internal APIs. This position supports delivery of projects end-to-end under the guidance and support of experienced team members.
Your specific mission is to help our front-line support team solve technical client issues, providing timely solutions and escalating problems to the full development team. You should feel comfortable handling tickets, learning about new software, and communicating with both our support and development teams. You will also be instrumental in helping set up and maintain our production servers.
What To Expect In This Position
- Deliver excellent service to internal and external stakeholders who include officials of both parties in their official capacity.
- Escalate bugs to the engineering team and track progress within Jira.
- Fix technical problems that front-line support cannot, like troubleshooting printer issues, investigating email problems, and performing backend data updates for clients.
- Monitor production systems for problems.
- Learn how to debug websites and email newsletters using HTML, CSS, and JavaScript.
- Discover the fundamentals of SQL queries and level up your SQL skills.
- Assist with contributions to data pipelines. Our data pipelines span data ingestion, engineering, and search processes to deliver key insights to users. You’ll learn the ins and outs of data validation and optimization to help ensure data accuracy.
- Gain hands-on experience with various backend and web application technologies.
- Partner with teams across R&D functions (Engineering, Product, QA, Data, etc.) to build cohesive, cross-functional solutions.
- Help provide a polished user experience by contributing to responsive and engaging application features for internal and external clients.
What Sets You Apart
- Early coding skills with a desire to learn and grow through software problem-solving.
- 0-1 years of hands-on experience in scripting, software development, or equivalent knowledge with modern tech stacks.
- Ability to interpret client specifications, identify website user requirements, and make solid recommendations during client and team meetings.
- Ability to communicate technical information to non-technical audiences.
- Familiarity with .NET and C#, or other object-oriented languages.
- Experience with Angular, Python, MSSQL, and Redis.
- Familiarity with cloud environments and development in Linux/Unix systems (experience with AWS, Bash, nginx, etc. is a plus).
- Familiarity with building and testing HTML email newsletters that function and look great across various email clients.
- Interest in Generative AI and LLM technologies, with a curiosity to learn more.
- Eagerness to learn, explore, and embrace new technologies and development practices.
- SQL knowledge is a plus.
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FiscalNote
View Company ProfileFiscalNote is a pioneering technology and media company that provides AI-driven policy, legislative, and global intelligence solutions to help organizations navigate regulatory complexity. Founded in 2013 and headquartered in Washington, D.C., the company completely modernizes how government affairs, legal, and compliance teams operate. Under the hood, FiscalNote leverages advanced natural language processing (NLP) and machine learning to aggregate, analyze, and track vast amounts of rapidly changing legislative and regulatory data across local, state, federal, and international levels. Their robust SaaS ecosystem combines real-time data feeds, workflow automation tools, and elite political journalism (including CQ Roll Call) into a single, unified command center. Their primary target audience spans Fortune 500 corporations, massive trade associations, non-profits, and government agencies who desperately need to monitor geopolitical risks and influence policy outcomes. What sets FiscalNote apart in the GovTech and RegTech space is its ability to turn chaotic, unstructured government data into highly actionable, predictive insights, empowering decision-makers to proactively manage risk and capitalize on emerging global trends.
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