Privileging Specialist

Sevaro Health is a physician-led, AI-powered virtual neurology and telestroke company partnering with hospitals across the country, with a significant presence in rural and underserved communities. We exist to ensure that where you live does not determine whether you survive a stroke. Our Synapse AI platform powers real-time stroke routing, clinical documentation, and workflow optimization. We are not a call center. We are clinicians building technology for clinicians.

About the Role

Sevaro is continuing to build our Medical Staff Services and we are looking for Privileging Specialists to join our team! The ideal candidate is highly organized, adaptable, and comfortable managing multiple workflows simultaneously in a fast-paced healthcare environment.

As Privileging Specialist for Sevaro Health, you will play a crucial role in the Medical Staff Services Department at Sevaro. Your responsibilities will encompass various tasks to ensure efficient operations. The following key duties are integral to the position:

Internal Records Management & Communications

• Ensure electronic provider records are being maintained and updated timely, accurately, and regularly to reflect any changes in provider status or credentials.
• Support the team in obtaining additional documentation and verifications as needed, ensuring all records comply with internal and external standards.
• Ensure MSS Department processes are being followed regarding the storing, submission, and information sharing of all obtained, completed, confirmed, and created documentation.
• Ensure current statuses and information is being documented/displayed in the appropriate areas timely.

Privileging Specialist Duties

• Assist in creating abbreviated CVs for privileging and privileging needs as needed.
• Request COI’s for assigned sites in accordance with process.
• Ensure providers are registered with any state Patient Compensation Funds by communicating this information with the risk management department.
• Advise Onboarding of any site-specific training courses / orientations, certifications, or education that must be completed for privileges to be approved and track their progress to ensure timely completion as needed.
• Ensure OSS is appropriately assigned reappointments, enrollments, references, and other credentialing tasks; promptly review items personally when necessary, and ensure all tasks are completed in a timely manner.
• Regularly communicate with assigned facilities' Medical Staff Professionals, ensuring timely responses to all queries; facilitate the resolution of outstanding items as requested by collaborating with internal and external stakeholders.
• Maintain up-to-date knowledge of site-specific details, including meeting dates, workflows, and unique procedural nuances, and ensure all related systems and documentation are updated appropriately when changes occur.
• Perform regular follow-up, as necessary, via telephone, email, and other available and necessary means of communication with both providers, medical staff offices, and other agencies.
• Complete / facilitate completion, from start to finish, all steps necessary to submit complete and accurate pre-applications, initial applications, reappointments, add/change requests, and enrollment applications; including but not limited to supporting and/or supplemental documentation, current governmental health plan logins / connection requests are being completed, adding state licenses to NPPES, etc.
• Participate in education sessions specific to corporate needs or job duties, whether locally or remotely, as needed.

Other Duties

• Perform other job-related duties as required, adapting to new challenges and responsibilities as they arise.
• Assist in audits and other administrative tasks assigned by management.
• Participate in education sessions specific to corporate needs or job duties, whether locally or remotely, as needed.

Qualifications

• High school diploma/GED.
• 2-3+ years of professional experience in a similar role.
• Ability to maintain a high level of confidentiality.
• Strong organizational skills.
• Proficiency in Microsoft Office, particularly Excel and Word.
• Professional written and verbal communication and interpersonal skills required.
• Ability to work efficiently in a remote environment; highly engaged and proactive, results-driven attitude.

What We Offer:

• Competitive salary with performance incentives
• Health, dental, and vision insurance
• 401(k) offering with company match
• 100% remote role with technology package provided
• 15 days of PTO and paid holidays
• Generous stock equity offering
• Wellness perks