Manager of Clinician Experience

Sevaro is a physician-founded and led, tech-enabled virtual specialty care company dedicated to breaking geographical barriers and improving lives through innovation. Teleneurology is their foundational virtual specialty, offering industry-leading response times via their Synapse AI platform, which connects hospital care teams to neurologists in seconds.

About the Manager of Clinician Experience Role

The Manager of Clinician Experience ensures the satisfaction, engagement, and retention of virtual neurologists within the network, from contract signing to scheduling. This role oversees clinician experience, builds and maintains strong physician relationships, and optimizes operational processes to drive satisfaction, retention, and compliance.

Key Responsibilities

Clinician Relationship Management

• Cultivate and maintain positive relationships with physicians, serving as their liaison for needs and concerns.
• Collaborate with physicians to address inquiries, resolve issues, and facilitate communication between physicians, internal departments, hospitals, and clients.
• Conduct regular physician satisfaction surveys and gather feedback to identify areas for improvement.

Clinician Onboarding and Training

• Develop and implement an effective onboarding process to ensure new physicians are well-equipped to navigate systems and services.
• Coordinate training sessions and resources to educate physicians on policies, procedures, and best practices.

Clinician Support and Issue Resolution

• Act as the primary point of contact for physician inquiries and concerns.
• Proactively identify and address physician concerns or challenges, working closely with cross-functional teams to find solutions.

Clinician Engagement and Communication

• Develop and execute strategies to enhance physician engagement by building strong relationships.
• Establish regular communication channels to keep physicians informed about organizational updates, changes, and opportunities.
• Use physician feedback to personalize interactions and strengthen engagement.

Performance Metrics and Data Analysis

• Define key performance indicators related to physician satisfaction and regularly analyze data to track progress and identify trends, such as completing onboarding within seven days of credentials being issued.
• Use data-driven insights to develop action plans that improve the physician experience.

Process Improvement

• Continuously evaluate and enhance operational processes related to physician interactions and service delivery.
• Collaborate with other departments to streamline workflows and reduce friction points for physicians.
• Leverage technology and operational tools to streamline scheduling and proactively anticipate physician needs.

Qualifications

• A Bachelor's degree in healthcare administration, business, or a related field.
• Telemedicine experience is preferred but not required.
• Previous experience in clinician relations, healthcare management, or a similar role.
• Strong interpersonal and communication skills, with the ability to build and maintain positive relationships.
• Data-driven decision-making and analytical skills.
• Excellent multi-tasking, organizational, and project management abilities.
• Strong problem-solving and conflict-resolution skills.
• Proficiency in Microsoft Office and relevant software applications.
• Ability to adapt to changing healthcare environments and industry trends.