Post Sales Solutions Engineer

About the Role:

The mission of the Post Sales Solutions Engineer is to be the trusted technical partner for LucidLink customers from signature to renewal. This role ensures seamless onboarding, upgrades, and resolves technical issues before they escalate. You will also identify renewal risks and expansion opportunities early, fostering long-term customer growth and satisfaction.

This position is available for hire in either the UK or the East Coast of the United States. Candidates must be prepared to support customers across various time zones and geographies.

Key Objectives for Success:

• Ensure customers are upgraded to the most recent version of LucidLink’s products.
• Conduct onboarding calls within 30 days of signing and verify progress in internal monitoring tools.
• Own and maintain renewal and expansion tracking for assigned accounts.
• Reduce/minimize avoidable escalations of technical support tickets.

Required Competencies:

• APIs, SDKs, and integrations: Guide customers to integration approaches tailored to their environment.
• Distributed storage and cloud architecture: Understand and defend metadata vs. data separation, caching, and encryption trade-offs.
• Identity and access fluency: Lead conversations on SSO, 2FA, and role-based permissions practically.
• Methodical troubleshooting: Diagnose complex technical issues under pressure and escalate appropriately.
• Clear technical teaching: Explain technical concepts effectively to both engineers and executives, adapting depth and pacing live.
• Relationship ownership: Serve as the trusted technical point of contact for strategic accounts.
• Commercial awareness: Identify renewal risks and expansion opportunities proactively.
• Migration and continuity planning: Scope migration and business-continuity plans based on customer infrastructure and risk tolerance.

Company Overview:

LucidLink is a file streaming platform designed for large-file workflows, enabling instant cloud access to data for global teams. It eliminates the need for downloads, syncing, or VPNs. The platform includes streaming from existing storage, on-site acceleration, web and mobile access, and a developer layer with zero-knowledge security and enterprise governance.

LucidLink serves over 4,000 companies and 100,000 users across 150 countries, streaming over 100 petabytes of data. The company has received recognition, including an Engineering, Science & Technology Emmy Award from the Television Academy.

Founded in 2016 by storage industry veterans, LucidLink is headquartered in San Francisco with an engineering office in Sofia, Bulgaria, and remote employees globally.

Reasons to Join LucidLink:

• Tackle big challenges: Solve complex, high-stakes problems that redefine global collaboration. Work across industries like Media & Entertainment and data-intensive sectors, gaining insights into cutting-edge technologies.
• Values-led culture: Integrity, innovation, and empathy guide decisions and interactions, fostering personal and professional growth.
• Immediate impact: Join a team of 230+ builders working at startup speed, where your contributions create tangible results.
• Comprehensive benefits: Enjoy flexible PTO, competitive salary, stock options, full health coverage, and a strong work-life balance.

At LucidLink, AI fluency is a core professional competency. The interview process will explore how you currently use AI tools and your approach to responsible AI usage.