Portuguese Speaking Video Streaming Customer Experts

Mercier Consultancy Group is a premier European recruitment and BPO firm, dedicated to connecting top-tier talent with industry-leading organizations across the globe. We pride ourselves on providing bespoke career opportunities, ensuring our candidates find success in dynamic, international environments.

The Role

We are seeking dedicated professionals for the Portuguese Speaking Video Streaming Customer Experts position in Greece, designed for individuals passionate about entertainment technology. Join our prestigious partner in the streaming platforms industry, where you will provide high-quality support to users navigating the latest digital content trends.

Key Responsibilities

• Deliver exceptional customer support to subscribers of a world-leading streaming platform.
• Assist users with technical troubleshooting related to video streaming quality, app functionality, and device connectivity.
• Manage billing inquiries, subscription plan adjustments, and account management queries with efficiency.
• Provide personalized recommendations for content to enhance the user viewing experience.
• Document customer interactions accurately within the internal database to ensure seamless service continuity.
• Collaborate with cross-functional teams to resolve complex technical issues within the streaming industry ecosystem.
• Maintain a deep understanding of the platform's features, updates, and content library.

Requirements

• Native or fluent Portuguese (spoken and written) skills are mandatory.
• Valid EU passport (required for all Portuguese-speaking jobs in our international network).
• Passion for the streaming industry and digital media entertainment.
• Excellent communication skills and a customer-centric mindset.
• Ability to work in a remote setting while maintaining high performance and engagement.
• Fluency in English is highly desirable to facilitate communication within our diverse team.

Benefits

What We Offer

• Competitive Monthly Salary package.
• 2 Extra Salaries Per Year (13th and 14th salary benefits).
• Monthly Performance Bonus to reward your dedication and success.
• Fully Paid Relocation Package (including flight, pre-paid transfer, and hotel accommodation).
• Fully Paid Training program to ensure you are an expert in the streaming industry.
• Comprehensive Health Insurance and additional corporate benefits.
• The opportunity to build a career through one of the most sought-after Portuguese-speaking jobs in Greece.