Portuguese Speaking Customer Experts for Canon

Mercier Consultancy Group, a premier international recruitment and BPO consultancy, is seeking dedicated professionals for the role of Portuguese Speaking Customer Experts at Canon in Greece.

About the Role

This position offers an exceptional opportunity to join a global leader in the Customer Support Services industry while experiencing the vibrant lifestyle of Greece. The role focuses on delivering high-quality support to Canon customers through multiple channels, including phone, email, and chat.

Key Responsibilities

• Provide world-class support to Canon customers via phone, email, and chat.
• Resolve technical inquiries and product-related questions with high professional standards and efficiency.
• Maintain an in-depth understanding of Canon products to ensure accurate and helpful customer interactions.
• Ensure customer satisfaction by managing follow-ups and documenting interactions in CRM systems.
• Collaborate with international teams to optimize communication strategies for Portuguese-speaking markets.
• Contribute to continuous improvement of service quality and performance standards within the department.

Requirements

• Native or fluent Portuguese (spoken and written) is mandatory.
• Proficiency in English for effective interaction with the diverse internal team.
• Valid EU passport or a valid work permit for Greece.
• Strong passion for technology and commitment to Customer Support Services.
• Excellent communication skills and problem-solving abilities under pressure.
• Previous experience in high-volume customer care is advantageous.

Benefits

• Competitive monthly salary
• Two extra salaries per year (13th and 14th salary bonus)
• Monthly performance bonus
• Fully paid relocation package (flight, transfer, hotel)
• Fully paid professional training
• Comprehensive health insurance
• Access to premium jobs with a global industry leader

Life in Greece offers a Mediterranean lifestyle with historical landmarks, stunning coastlines, and a welcoming community, making it an ideal place for career growth and personal fulfillment.