Portuguese Speaking Customer Care Experts

Mercier Consultancy Group is a premier international staffing firm, recognized as a leader in European recruitment and Business Process Outsourcing (BPO) solutions. We specialize in connecting top-tier talent with world-class organizations, providing expert guidance for those seeking professional growth in rewarding, high-impact roles.

The Role

We are currently recruiting for the Portuguese Speaking Customer Care Experts position in Greece. This role offers an immersive professional experience for language professionals to advance their careers within the vibrant Customer Support Services industry.

Key Responsibilities

• Deliver exceptional support to clients via phone, email, and live chat within the Customer Support Services sector.
• Maintain high levels of customer satisfaction by resolving inquiries efficiently and professionally.
• Represent prestigious international brands while upholding the highest standards of service excellence.
• Document all interactions accurately within the internal database system.
• Collaborate with cross-functional teams to identify service improvements and process efficiencies.
• Participate in ongoing training sessions to stay updated on product knowledge and communication best practices.
• Provide personalized assistance to ensure long-term customer loyalty and positive brand perception.

Requirements

• Native or fluent Portuguese (spoken and written) is required for this role.
• Excellent command of the English language to facilitate international communication.
• Valid EU passport (mandatory).
• Strong empathy, active listening, and problem-solving abilities suited for the Customer Support Services industry.
• Ability to thrive in a remote work environment while remaining fully engaged with the team.
• Previous experience in customer-facing roles is considered an advantage.

Benefits

What We Offer

• Competitive Monthly Salary.
• 2 Extra Salaries Per Year (13th and 14th salary bonus).
• Monthly Performance Bonus linked to service quality.
• Fully Paid Training programs to ensure your success.
• Comprehensive Health Insurance coverage.
• Fully Paid Relocation Package (flight, transfer, and initial hotel accommodation).
• A fantastic opportunity to secure one of the most sought-after jobs in Greece.

Life in Greece

Embrace the Mediterranean lifestyle when you relocate to pursue these exciting Portuguese-speaking jobs. Greece offers a unique blend of ancient history, world-class nightlife, and breathtaking beaches, ensuring that your time outside of work is just as enriching as your career in Greece.

Choosing to accept this position means more than just a job; it is a chance to enjoy a superior quality of life. From world-renowned cuisine to a welcoming culture, moving to Greece provides an unforgettable international experience supported by our extensive relocation package.