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Intercom
Customer Service 10h ago

Portuguese and Spanish Speaking Senior Solutions Architect

Intercom
New York CityNew York City
Full-time
$231,100-$276,275
Senior-Level

Job Description

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What's the opportunity?

Fin is looking for an exceptional Portuguese and Spanish Speaking Senior Solutions Architect to join our vibrant Customer Solutions Team. In this role, you’ll engage directly with our customers as their trusted advisor, playing a pivotal part in defining and demonstrating value across the entire sales cycle. With a natural curiosity, independent thinking, and strong problem-solving skills, you’ll partner closely with Product, R&D, and Engineering to ensure our customers’ needs and insights are at the core of our AI powered solutions.

What will I be doing?

  • Lead technical discovery to identify and address our customers’ needs
  • Deliver an exceptional pre-sales experience by articulating Fin's value and technical expertise
  • Conduct impactful, value-based solution reviews and in-depth technical sessions
  • Design and lead tailored Proof of Concepts (POCs) that showcase Fin's capabilities
  • Serve as the primary resource for RFPs and customer security questions, utilizing standardized materials and escalating complex issues
  • Collaborate cross-functionally with Product and Engineering to represent the customer voice, gathering feedback and insights for product planning
  • Build trust with customers by approaching challenges with empathy and curiosity
  • Continuously improve processes and contribute to building a best-in-class Solutions Engineering playbook at Fin
  • Commit to customer success, ensuring lasting value and proactively addressing challenges

What skills do I need?

  • Fluency in Portuguese and Spanish is required
  • Minimum of 4 years of experience in a technical sales role, managing C-Level technical and business relationships
  • Strong technical acumen with experience in conducting technical discovery and delivering high-impact value presentations.
  • Ability to solve problems independently while thriving in collaborative team environments
  • Proven time management skills in a dynamic team environment
  • Demonstrated ability to quickly identify and communicate the value proposition throughout the sales cycle.
  • Leverage your skills in translating complex business challenges into tailored Fin solutions, effectively communicating with both technical and non-technical audiences to drive understanding and impact.
  • Experience working closely with product and engineering teams to communicate customer feedback and influence product direction.
  • Familiarity with managing POCs, RFPs, and addressing complex security questions.
  • Excellent communication and interpersonal skills, with a passion for leading with empathy and curiosity
  • Ability to challenge the status quo and continuously improve Solutions Engineering processes and playbooks
  • Bring an open mind, be a collaborative colleague with a commitment to go above and beyond to drive the success of your team and the company
  • Willing and able to travel occasionally

*Proof of eligibility to work in the United States is required.

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Intercom is a leading technology company that provides a suite of messaging products and services designed to help businesses grow and engage with their customers. Founded in 2011, Intercom has become a pioneer in the field of customer messaging, offering a range of tools and solutions that enable companies to interact with their customers in a more personalized and effective way. With its innovative approach to customer communication, Intercom has become a trusted partner for businesses of all sizes, from startups to large enterprises. The company's products and services include customizable chatbots, automated messaging, and analytics tools, all designed to help businesses improve their customer engagement and drive growth. Intercom's commitment to innovation and customer satisfaction has earned it a reputation as one of the most exciting and influential companies in the tech industry. With its strong focus on research and development, Intercom continues to push the boundaries of what is possible in customer messaging, and its products and services are used by thousands of businesses around the world. As a result, Intercom has become a major player in the tech industry, with a global presence and a reputation for excellence. The company's mission is to help businesses build stronger relationships with their customers, and its products and services are designed to make it easy for companies to communicate with their customers in a way that is personalized, relevant, and engaging. With its innovative approach to customer messaging and its commitment to customer satisfaction, Intercom is helping to shape the future of customer communication and is poised for continued growth and success in the years to come.

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