People & Culture Administrator

We are seeking a detail-oriented People & Culture Administrator to deliver high-quality HR operational support across the employee experience while ensuring accuracy, compliance, and service excellence. This role plays a key part in maintaining effective people processes, supporting employee engagement initiatives, and enabling the smooth operation of the People & Culture function.

The Role

• Coordinate employee lifecycle activities, including onboarding, employee changes, transfers, probation reviews, and offboarding.
• Prepare employment letters, contract variations, and other HR documentation using approved templates.
• Process employee and organizational changes accurately within the HR information system.
• Maintain complete and current electronic employee records.
• Coordinate documentation and approvals between employees, managers, People & Culture, payroll, and finance teams.
• Monitor the People & Culture shared inbox and respond to routine HR enquiries within agreed timeframes.
• Provide employees and managers with guidance on HR processes, systems, forms, and company policies.
• Escalate sensitive, complex, or employee-relations matters to the appropriate People & Culture representative.
• Monitor employee records and follow up on missing, expired, or incomplete documentation.
• Support the administration of licenses, qualifications, security clearances, and other role-specific compliance requirements.
• Assist with maintaining HR policies, procedures, templates, and controlled documents.
• Coordinate policy acknowledgments and required employee confirmations.
• Support internal and external audits by compiling employee records and compliance documentation.
• Maintain accurate HR information in accordance with company policies, privacy requirements, and Australian employment legislation.
• Handle confidential employee information with appropriate discretion.
• Coordinate employee recognition programs, including nominations, approvals, communications, and rewards.
• Support the administration of employee benefits, discounts, and wellbeing initiatives.
• Assist with employee engagement activities, events, and People & Culture communications.
• Coordinate service-recognition milestones and associated employee communications.
• Support graduate, apprenticeship, work-experience, and other early-career programs where required.
• Liaise with suppliers and service providers supporting employee programs and HR initiatives.
• Prepare regular and ad hoc HR reports using information from HR systems and internal records.
• Maintain accurate data relating to employee changes, compliance activities, recognition programs, and HR enquiries.
• Identify HR data discrepancies and coordinate corrective actions with relevant stakeholders.
• Monitor recurring HR activities and deadlines to ensure required actions are completed.
• Process People & Culture purchase orders, invoices, accruals, and internal chargebacks.
• Support budget tracking and maintain accurate records of HR-related expenditure.
• Identify opportunities to improve HR administration, data accuracy, and employee support processes.
• Other role-specific duties as they arise.

Requirements

• A bachelor’s degree in Human Resources, Business Administration, Psychology, or a related discipline.
• Previous experience in HR administration, HR coordination, People Services, or a similar role.
• Familiarity with Australian employment legislation, Modern Awards, and general HR compliance requirements.
• Experience within facilities management, building services, construction, engineering, property services, or another operationally complex environment.
• Experience supporting geographically dispersed, technical, trade, or site-based employees.
• Practical experience supporting employee lifecycle processes and maintaining employee records.
• Experience preparing employment documentation and processing employee changes.
• Strong administrative and organizational skills, with the ability to manage multiple priorities and recurring deadlines.
• High attention to detail and a commitment to maintaining accurate HR information.
• Strong written and verbal communication skills.
• A professional and service-focused approach to supporting employees and managers.
• Experience managing shared inboxes, responding to enquiries, and escalating matters appropriately.
• Ability to handle confidential and sensitive information with discretion.
• Experience using an HR information system, employee database, or similar business platform.
• Proficiency in Microsoft Word, Excel, Outlook, and other business applications.
• Sound problem-solving skills and the ability to follow established policies and procedures.
• Advantageous Skills & Experience
• Exposure to HR reporting, data analysis, compliance auditing, or policy administration.
• Experience processing purchase orders, invoices, accruals, or internal chargebacks.
• Experience coordinating employee recognition, benefits, engagement, or wellbeing initiatives.
• Exposure to graduate, apprenticeship, or other early-career programs.