Patient Navigator (Non-Clinical) - Medicare Advocate

About Mira Mace

Mira Mace is a venture-backed company dedicated to helping Medicare patients navigate a complex healthcare system with clarity and confidence. We combine patient-centered navigation with technology to ensure patients understand their care, stay connected with their providers, and access necessary resources. Our advocates address insurance denials, medication costs, transportation gaps, and paperwork, empowering patients to receive the care they need without unnecessary struggles.

About the Role

You will be the first point of contact for new Mira Mace patients. Older adults seek our help due to healthcare challenges. You will call them back promptly, understand their issues, explain how our care works and how Medicare covers it, and schedule their first doctor visit before ending the call.

This is a phone-first, non-clinical role. You will not provide medical advice. Experience as a Community Health Worker (CHW), Licensed Practical Nurse (LPN), Licensed Vocational Nurse (LVN), or Registered Nurse (RN), or extensive experience speaking with patients or health-plan members, is crucial for understanding patient needs and explaining next steps effectively.

What a Day Looks Like

• Spend most of your day on the phone with patients, handling calls to new sign-ups and incoming calls from patients.

• Book first doctor visits during the call. Success in this role is measured by the number of visits booked.

• Call new sign-ups back quickly, as the initial conversation often determines whether someone receives care.

• On every call, listen, confirm Medicare and plan details, explain our services in simple terms, and book the visit before hanging up.

• Follow up with patients via phone and text who did not answer or were not ready yet.

• Document every conversation in our platform as you go, and flag urgent needs to the care team.

Schedule

Core hours are from 9:00 a.m. to 7:00 p.m. ET, Monday through Friday. You will choose consistent blocks of time that total at least 20 hours per week, up to 40 hours per week. Availability is critical as patients call when they need assistance.

Who We're Looking For

Required:

• An active LPN/LVN or RN license, or a Community Health Worker (CHW) certification, OR

• 2+ years of experience speaking directly with patients or health-plan members, such as member services at a health plan, patient access or intake, patient scheduling, or a patient-facing healthcare call center.

Also required:

• Location in the United States.

• A working knowledge of Medicare, including Original Medicare vs. Medicare Advantage, Part B, and supplemental plans.

• Comfort with handling a high volume of phone conversations, with performance measured by booked visits rather than calls made.

• A reliable computer, internet connection, and a quiet, private space for patient calls (as you will handle protected health information).

Preferred:

• Experience in a healthcare call center, patient access, or enrollment role.

• Familiarity with Medicaid and other public programs.

• Bilingual skills, particularly in Spanish or another language commonly spoken by Medicare patients.

This Role Is Not for You If

• You are looking for an email or chat support job, as this role is primarily phone-based.

• You are seeking clinical work, as you will not provide medical advice.

• You prefer to be measured on effort rather than results.