Patient Navigator (Independent Contractor) - Medicare Advocate

About Mira Mace

Mira Mace is a venture-backed company dedicated to helping Medicare patients navigate the complex healthcare system with clarity and confidence. By combining patient-centered navigation with technology, we ensure patients understand their care, stay connected with providers, and access necessary resources. Our advocates address insurance denials, medication costs, transportation barriers, and paperwork, empowering patients to receive the care they need without unnecessary struggles.

About the Role

You will be the first point of contact for patients at Mira Mace. Patients either call you directly after signing up or you reach out to them shortly after. This initial conversation sets the tone for the entire experience: you listen, understand their health concerns, explain how our services work and how Medicare covers them, and schedule their first visit with one of our doctors before ending the call.

This is a phone-first, patient-facing role suited for someone who is warm, clear, and skilled in communicating with Medicare patients. While this role is non-clinical—you won’t provide medical advice—your background as a CHW or LPN allows you to grasp what patients are sharing, ask relevant follow-up questions, and explain next steps in a way they can trust.

What You'll Do

• Answer calls from newly signed-up patients and promptly return calls to new signups. The first conversation often determines whether a patient receives care.

• Lead with empathy: listen to the patient’s struggles, learn about their health goals, and identify barriers they face.

• Explain Mira Mace’s services, Medicare coverage, and the next steps in simple, jargon-free language.

• Confirm essential details: Medicare coverage and plan specifics, contact information, and any information the care team needs to begin.

• Schedule the patient’s first doctor’s visit during the call and ensure they know how to join it.

• Follow up with patients who didn’t answer or weren’t ready yet through persistent, respectful phone and text outreach.

• Document every conversation in our platform accurately and in real-time.

• Maintain strict confidentiality and comply with HIPAA, privacy policies, and all applicable platform standards.

Who You Are

• Deeply empathetic. Older adults feel heard and understood when they talk to you, even if they are anxious, skeptical, or hard of hearing.

• Fluent in Medicare. You can clearly explain the differences between Original Medicare and Medicare Advantage, Part B, supplemental plans, and deductibles because you’ve done it hundreds of times.

• Great on the phone. You establish trust within the first minute, keep the conversation flowing, and ensure the call ends with a booked visit.

• Organized under volume. You manage a full queue of callbacks without missing anyone and maintain clean documentation without reminders.

• Comfortable with technology and quick to learn new tools, such as CRMs, scheduling platforms, and messaging systems.

Qualifications

Required

• Must be located in the United States, as this role is patient-facing.

• Hold an active LPN/LVN license or a Community Health Worker (CHW) certification.

• 2+ years of patient-facing experience working with Medicare patients, including intake, enrollment, patient access, member services, care coordination, or similar roles.

• Possess a deep understanding of Medicare and the U.S. healthcare system.

• Comfortable handling a high volume of phone calls daily, with the goal of converting interest into booked visits.

• Require a reliable computer, internet connection, and a quiet space for patient calls.

Preferred

• Experience in a healthcare call center, patient access, or enrollment role.

• Familiarity with Medicaid and other public healthcare programs.

• Bilingual skills, particularly in Spanish or another language commonly spoken among Medicare patients.

The Arrangement

This is a remote, 1099 independent contractor role. You must commit to at least 20 hours per week, with the opportunity to work up to 40 hours, typically during core business hours (9:00 a.m.–7:00 p.m. ET, Monday–Friday). Consistent availability is crucial as patients call when they need assistance.

As an independent contractor, you are responsible for your own taxes, and this role does not include benefits.

Rate

Compensation ranges from $20–$25 per hour, depending on your experience, qualifications, licensure, availability, and language skills. This rate covers approved service time, including patient calls, documentation, and required administrative communications.