Partner Manager, DACH (Germany, Austria, Switzerland) - Conversational AI

Omilia is a leader in Conversational AI, powering natural, human-like customer conversations over voice and chat for enterprises in banking, insurance, telecommunications, and hospitality, handling hundreds of millions of interactions annually. The company builds deep tech across the stack, including speech recognition, natural language understanding, and dialog management, integrating natively with major CCaaS platforms.

Role Purpose

The Partner Manager, DACH builds and scales Omilia’s ecosystem of system integrators, technology alliances, and CCaaS partners across Germany, Austria, and Switzerland. This role is accountable for recruiting, enabling, and growing a network of partners who source, influence, and deliver Conversational AI opportunities in the region. The role collaborates closely with Sales, Marketing, and Solutions Consulting to convert partner relationships into a repeatable, revenue-generating channel for the DACH business.

Accountabilities

• Own the strategy for recruiting and developing strategic partners across the DACH region.
• Build a partner-sourced and partner-influenced pipeline contributing meaningfully to DACH revenue targets.
• Ensure partners are properly enabled, certified, and equipped to position and sell Omilia’s platform.
• Oversee the health and performance of the DACH partner portfolio, including regular business reviews and joint planning.
• Serve as the primary point of contact between Omilia and its DACH partners, managing relationships end-to-end.
• Ensure partner activity and co-sell opportunities are accurately tracked and reported to the VP of Sales, DACH.

Key Responsibilities

• Identify, evaluate, and recruit new system integrators, technology alliances, and CCaaS partners in the DACH region.
• Negotiate and manage partnership agreements in coordination with Legal and Finance.
• Design and deliver partner onboarding, training, and certification programs on Omilia’s platform and positioning.
• Develop joint go-to-market plans with key partners, including co-marketing and joint pipeline generation activities.
• Coordinate with Sales to register, track, and support partner-sourced and partner-influenced deals.
• Collaborate with Solutions Consulting to ensure partners have the technical enablement needed for scoping and supporting implementations.
• Organize and lead regular partner business reviews to assess performance, pipeline, and satisfaction.
• Monitor partner performance against agreed KPIs and take corrective action where needed.
• Represent Omilia at partner and industry events across the DACH region.
• Maintain accurate partner and opportunity data in CRM and partner management systems.
• Report regularly on partner pipeline, revenue contribution, and program health to the VP of Sales, DACH.

Requirements

Knowledge, Skills & Experience

Required:

• Proven experience in partner, channel, or alliance management within B2B SaaS, CCaaS, or enterprise technology.
• Experience operating in the DACH region, with fluency in German and English (written and spoken).
• Demonstrated ability to build and manage joint business plans with technology or systems integrator partners.
• Strong relationship management and negotiation skills, including commercial contract experience.
• Ability to work cross-functionally with Sales, Marketing, and Solutions Consulting to drive shared outcomes.
• Experience with CRM and partner management tools, with disciplined pipeline and reporting habits.
• Bachelor's degree in Business, Marketing, or a related field, or equivalent professional experience.

Nice to have:

• Existing network of system integrators or technology partners within banking, insurance, healthcare, or utilities in DACH.
• Familiarity with contact center technology, CCaaS platforms, or conversational AI solutions.
• Experience building a partner program from an early stage in a scale-up environment.
• Additional regional language skills relevant to the DACH market.

Omilia Note:

• Contribute actively and effectively as an integrated team member.
• Act as an Omilia ambassador in all interactions.

Benefits

• Fixed compensation;
• Long-term employment with vacation days;
• Professional growth through courses and training;
• Contribution to cutting-edge technology products with global impact;
• Collaboration with proficient and fun colleagues;
• Access to Apple gear.

Omilia is proud to be an equal opportunity employer and is dedicated to fostering a diverse and inclusive workplace.