Operations Support Officer (Independent Contractor)

Who We Are: At Hunt St, we help Australian companies hire top remote talent in the Philippines. For this role, you will be engaged directly by the client as an independent contractor. We are not an outsourcing agency. All roles are 100% remote, allowing you to work from home.

Who The Client Is: A dynamic retail automotive shop based in Brisbane’s southside, focused on keeping vehicles running safely and smoothly. They’ve grown into a network of service centers across Australia while maintaining a hands-on, customer-first approach.

Role Overview: We’re seeking an organized and tech-savvy Operations Support Officer to manage day-to-day operations, including scheduling, invoicing, inventory tracking, and customer follow-ups. You’ll support accounting in Xero, manage automotive software, and leverage Microsoft Office and AI tools to streamline workflows. This remote role involves virtual support, ensuring accuracy and efficiency.

You’ll be an integral team member, contributing to the growth of the workshop through weekly meetings and valued input.

Key Responsibilities:

• Manage daily office operations, including scheduling appointments, invoicing, and inventory tracking
• Handle customer follow-ups via phone (Podium CRM), email, and text messaging to ensure satisfaction, resolve queries, and schedule services
• Use Xero for accounting tasks such as bookkeeping, payroll, and financial reporting
• Use automotive software to manage inventory and stock movements
• Utilize Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) for document creation, data analysis, and presentations
• Leverage AI tools (e.g., automation, chatbots, or data insights) for workflow optimization, such as customer communication or task management
• Maintain accurate records, prepare reports, and assist with compliance and regulatory documentation
• Provide virtual/remote customer support

Requirements:

• Excellent English communication skills for professional customer interactions
• Proven experience as an office administrator, preferably in a customer service-based industry
• Strong proficiency in Xero accounting software
• Advanced skills in Microsoft Office Suite or Dynamics 365 (Windows environment)
• Experience with AI technologies (e.g., ChatGPT, automation software, or AI-driven CRM systems)
• Strong organizational abilities, attention to detail, and customer service orientation
• Ability to multitask in a fast-paced environment
• Relevant certification (e.g., in administration or accounting) is a plus