Operations Manager (Independent Contractor)

At Hunt St, we help Australian companies hire top remote talent in the Philippines. For this role, you will be engaged directly by the client as an independent contractor. We are not an outsourcing agency. All of our roles are 100% remote so you'll be able to work from home.

The client is an established Australian trade services business known for quality workmanship, reliable service, and professional customer relationships. They operate across residential and commercial projects and are experiencing growth, requiring stronger financial processes, accurate reporting, and better visibility across individual jobs and the wider business.

The Operations Manager will oversee daily administration, inbox management, scheduling, job coordination, and communication across the business. Responsibilities include:

• Managing the business inbox, emails, and day-to-day office administration to ensure enquiries and requests are actioned promptly.
• Scheduling jobs, crews, materials, and supplier deliveries using Tradify or similar job management software.
• Tracking jobs from quote through to completion, identifying delays or issues early, and keeping work on schedule.
• Coordinating with customers, builders, suppliers, and internal teams regarding schedules, variations, job updates, and requirements.
• Following up on outstanding quotes and invoices in coordination with the bookkeeper.
• Supporting the transition from Tradify to a new custom-built job management platform, including data setup and process documentation.
• Developing and maintaining SOPs for key office and operational processes.
• Providing the owner with a weekly overview of jobs, upcoming schedules, outstanding items, and potential issues.

The ideal candidate is highly proactive, organized, and confident working independently, with the initiative to identify tasks and take action without needing direction.

Required Skills and Qualifications:

• 5+ years’ experience in operations, office management, scheduling, or a similar coordination role.
• Experience within roofing, construction, trades, or a related Australian business is highly preferred.
• Hands-on experience with Tradify or similar job management systems such as ServiceM8, simPRO, or Fergus.
• Strong Microsoft 365 skills, particularly Outlook, Excel, Word, and Teams.
• Excellent organization and time-management skills, with the ability to manage multiple jobs, deadlines, and stakeholders.
• Confident and professional communicator who can build strong relationships and communicate effectively with builders, customers, and suppliers.
• Experience creating SOPs or supporting a software/system migration is highly regarded.