Medicaid Eligibility Specialist/Government Relations Specialist

About Us: At Helper Heroes, we’re on a mission to provide exceptional care and support to home care agencies in the U.S. We believe in true partnership where our virtual assistants act as an extension of the care team. Our goal is to ensure a compassionate, innovative, and efficient care experience for clients and families alike.

Job Summary: Our Client is seeking a highly organized Government Relations Specialist to help prospective clients navigate Arkansas Medicaid and waiver programs. This position serves as a liaison between the general public and the Arkansas Department of Human Services (DHS). The specialist will:

• Screen and prequalify a high volume of prospective Medicaid and waiver applicants.
• Understand and explain DHS eligibility rules, requirements, and approval processes.
• Help qualified applicants complete applications accurately and gather required documentation.
• Identify potential eligibility barriers and assist applicants in addressing them.
• Monitor application progress, deadlines, requests for information, and eligibility decisions in state systems.
• Maintain accurate applicant records, statuses, notes, and follow-up.
• Assist applicants experiencing delays, denials, or loss of eligibility.
• Communicate effectively with applicants, families, DHS representatives, and internal teams.
• Manage hundreds of prospective and active applicants at various stages of the process.

Qualifications:

• 1+ years of working with Medicaid & waiver programs.
• Strong communication and customer-service skills.
• Excellent organization, follow-up, and attention to detail.
• Strong critical-thinking and problem-solving ability.
• Ability to learn and interpret Medicaid and waiver eligibility requirements.
• Comfortable managing a large, fast-moving caseload.
• Proficient with databases, spreadsheets, communication platforms, and web-based systems.
• Able to work independently and maintain accurate documentation.

Success in this role means helping the right applicants navigate the DHS process correctly, maintaining visibility into every active application, and improving overall approval outcomes.

Why You’ll Love Working with Us:

• Competitive Base Pay: We offer the highest base pay in the home care industry!
• Make a Difference: You’ll play a key role in ensuring that clients receive the best care possible.
• Growth Opportunities: As we grow, so will you! There’s plenty of room for advancement and learning.
• Fun & Supportive Team: We’re a tight-knit group that values collaboration, compassion, and a good laugh.

Growth Potential: This starts part-time, but hours can increase as the agency grows. Long-term, this can expand into a larger scheduling role (and later, cross-training with another scheduler for backup coverage).

Ready to Be a Hero? If you’re excited about the opportunity to join our team, where you’ll be appreciated, have a sense of purpose and inclusion, and are willing to help us create a brighter, more compassionate care experience, we can’t wait to hear from you!