Operations Engineer

Job Description

The Operations Engineer is responsible for provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure with a particular focus on support for R&D people, processes and technology. This role participates in technical research and development to enable continuing innovation across Tanium’s R&D and Engineering infrastructure while ensuring hardware, operating systems, software systems, and related procedures are operational, secure, and well maintained.

Minimum Job Qualifications

• Bachelor's Degree or Equivalent Experience
• 2-3 years relevant work experience
• Experience with Meraki network hardware and web interface
• Direct experience working with AWS, Azure, and/or Google Cloud
• Experience managing common services, such as DNS, DHCP, and Active Directory
• Familiar with monitoring and analytics tools, such as Nagios, Splunk, CheckMK, and/or DataDog
• Basic understanding of common network technologies and protocols
• Problem solving skills required to analyze complex situations and use various commercial / open-source tools to quickly resolve technical challenges
• Authorized to work in the U.S.

Preferred Job Qualifications

• 3-5 years relevant work experience
• Highly-competitive candidates will have knowledge of and hands-on experience with the following technologies:
• Tanium
• Ansible
• Python, Windows & Linux shell scripting
• Github Enterprise, Artifactory, Jenkins, Cloudflare
• Experience writing scripts in common scripting languages (e.g. Python, Bash, and PowerShell)

Essential Job Functions

• Travel on short notice for network troubleshooting as needed
• Manage the day to day operations of Tanium’s infrastructure
• Participate in the planning of both short and long-term goals and direction for IT
• Develop tools for automation of tasks and integration of other central IT services
• Follows the change management process
• Document system configuration, installations, and maintenance processes
• Collaborate with DevOps and Engineering teams to resolve operational challenges and streamline workflows

Core Competencies

• Demonstrates initiative and motivation
• Excellent oral and written communication skills
• Team player
• Person of high ethics and integrity
• Ability to work in a fast-paced, changing environment

Security & Privacy Roles & Responsibilities

All roles at Tanium have access to Tanium Confidential Information, therefore, Tanium assigns a universal Position Risk Designation to all roles to hold everyone to the highest possible standard. All roles at Tanium are subject to the following requirements:

• Protection of Tanium information and other assets
• Compliance with Tanium policies and terms of applicable agreements with Tanium

Work Requirements

• Travel Requirements: 5% of time or less expected to travel
• As needed short notice travel to support the network health
• Mental Abilities:
• Analytical abilities: ability to analyze problem situations in depth; ability to show a probing mind.
• Number facility: the individual must be able to perform basic mathematical calculations at a minimum.
• Precision to detail: it is necessary that the individual be precise, detail-oriented, and exact.
• Flexibility: the ability to juggle several projects simultaneously, to cope successfully with diversity and complexity, to integrate seemingly unrelated data, and to reduce complex notions into relatively simple terms.
• Written and oral communication skills: ability to write memos, letters, and reports in clear, concise fashion with appropriate vocabulary, grammar, and word usage; ability to communicate effectively with superiors, peers, subordinates, and others on a one-on-one basis.
• Management skills: ability to achieve results through subordinates; ability to successfully recruit, conduct selection interviews, place people, give clear direction, train, develop people for promotion, build cohesive and effective teams, monitor performance thoroughly, give constructive and ongoing performance feedback, conduct annual performance appraisals
• Physical & Mental Abilities and Demands:
• Use of Fingers/Hands: Typing, or otherwise working primarily with fingers rather than with whole hand or arm as in handling.
• Talking: Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detail or important spoken instructions to other workers accurately, loudly, or quickly.
• Hearing: Ability to receive detailed information through oral communication, and to make fine discriminations in sound, such as when making fine adjustments on machine parts.
• Repetitive motions: Substantial movements (motions) of the wrists, hands, and/or fingers.
• Vision: The incumbent is required to distinguish between true colors, perceive depth, and partial field of vision is required at a minimum for the position.
• Work Environment: The worker is subject to inside environmental conditions: Protection from weather conditions but not necessarily from temperature changes.