Enterprise Services Engineer (ESE)

What You’ll Do:

Work closely with our customers to:

• Operationalize, administer and maintain the Tanium Platform to solve complex technical issues independently or with the help of teammates

• Identify opportunities for our customers to get greater value from the Tanium platform

• Consistently and cogently address our customers’ needs through astute verbal and written communication skills

Conduct daily health-checks on assigned accounts & Work with Technical Support Engineers on strategic customer activities

• Contribute to and track activity, after action, root cause and daily status reports

• Document best practices and Play Book entries

• Work closely with CSMs on improving Tanium operational status within key accounts

• Provide technical direction to customer IT support staff

We’re Looking For:

Security Clearance: minimum Secret but Top Secret or DV preferred

Education: BA/BS or equivalent experience required

Experience:

• 5+ years of experience in IT/Consulting
• 5+ years of experience in Systems Administration/Engineering
• Experience working with public sector customers
• Ability to speak German and English
• Strong troubleshooting skills
• Ability to articulate and communicate
• Broad knowledge across several technical domains, coupled with deep knowledge in one or more of the following:
  • Endpoint Security
  • Endpoint Support/Troubleshooting
  • Incident response
  • Systems Management
  • Systems Administration
  • Software Engineering
  • Utility Scripting (e.g. Bash, PowerShell, VBScript, Python, etc.)
• Demonstrated critical thinking skills
• Ability to break a problem down into manageable, ordered piece parts
• Ability to convey problem statement and plan of attack to others
• Hands-on Tanium experience will be a major plus