Operations Coordinator (Hybrid) at Verse Medical

About the Role

Operations is the connecting point between nurses, patients, insurance providers, and our distribution partners. You’ll manage the logistics and coordination behind every order to ensure the right product reaches the right patient, accurately and on time. This role is hybrid, blending core order processing with prior authorization (PA) and revenue cycle management (RCM). You’ll alternate between system work and phone calls, requiring efficiency in both.

Team: Operations
Location: Remote
Schedule: 8:00 AM to 5:00 PM ET, with occasional overtime opportunities.

What You’ll Do

• Process and manage orders, including insurance coverage details, documentation requirements, and stock shortages.
• Support prior authorization workflows by tracking requests and following up until resolved.
• Call partner companies to confirm details, resolve issues, and unblock orders; occasionally reach out to providers.
• Communicate with nurses and doctors through our provider portal.
• Spot order and billing issues that could cause denials or delays, and flag them early.
• Document every interaction and outcome clearly for seamless team hand-offs.

Hit volume and accuracy targets while following set guidelines and escalating when necessary.

What We’re Looking For

Required:

• Familiarity with DME (Durable Medical Equipment) and medical supplies.
• Experience in RCM, billing, or insurance verification.
• Clear, professional spoken English and confidence on the phone.
• Excellent written communication.
• High attention to detail and strong organizational skills.
• An operations mindset: urgency, prioritization, and closing tasks effectively.
• Ability to work independently and manage time in a remote environment.
• Integrity, honesty, and transparency.

Strongly Preferred:

• Prior authorization experience.
• Healthcare background or call center/customer service experience.

Traits That Do Well Here:

• Inquisitive and intrinsically motivated.
• Comfortable with feedback and adapting to changing workflows.

How We Work

This role is metric-driven, balancing high volume with accuracy. Training lasts 2-4 weeks. Flexibility is key as we refine processes. Feedback is integral—mistakes happen, but growth comes from applying lessons. We’re a low-ego team that values open communication and speaking up when unsure.

What Success Looks Like

• Consistently hit volume and quality targets during ramp-up.
• Calls end with clear resolutions and documentation.
• Issues are flagged early.
• Ask questions early, take feedback well, and apply it.
• Teammates can trust your notes and hand-offs.