Nurse Care Coordinator Manager (RN) - Remote

The Nurse Care Coordinator Manager (RN) is an integral member of Clarity Pediatrics' interdisciplinary care team, collaborating with physicians, advanced practice providers, psychologists, and therapists. Under the direction of clinical leadership, this role ensures seamless care delivery for children with chronic conditions by coordinating clinical appointments, providing patient and family education, managing medication authorizations, and serving as a primary point of contact between families, providers, and pharmacies.

This role also includes supervising a team of nurses, medical assistants, and community health workers. Note this is a fully remote position.

Leadership Responsibilities include:

Staff Supervision & Development

• Recruit, hire, train, and onboard new team members
• Provide direct supervision and performance management for all assigned staff
• Conduct regular 1-on-1 meetings, performance reviews, and coaching
• Identify professional development needs and facilitate training and continuing education
• Address performance issues promptly and constructively; document as appropriate
• Prepare and deliver staff schedules and manage coverage

Operational Management

• Maintain compliance with healthcare regulations (HIPAA, state nursing boards, etc.)
• Ensure timely and accurate documentation and record-keeping
• Participate in quality improvement and process optimization initiatives
• Track and report key performance indicators and metrics
• Coordinate with other departments to ensure seamless patient care transitions
• Maintain appropriate staffing ratios and coverage

Communication & Collaboration

• Communicate effectively with patients, families, and interdisciplinary team members
• Participate in team meetings and clinical huddles
• Serve as liaison between clinical staff and management
• Report to leadership on team performance, concerns, and successes
• Collaborate with community partners and external resources

Also assist with coverage and support of Care Coordination Team duties, including:

Care Coordination & Scheduling

• Coordinate, schedule, and reschedule clinical appointments across the care team
• Manage referrals to specialist and external clinical services
• Proactively follow up with families to reduce gaps in care and no-show rates

Communication

• Provide clinical updates to referring physicians
• Coordinate lab work and documentation requirements for treatment planning with referring providers
• Support providers for patients requiring escalation of care
• Provide evidence-based education to families regarding chronic condition management
• Explain medication regimens, treatment plans, and care goals in accessible language
• Respond to patient and family inquiries via messaging and phone in a timely manner

Medication Management & Pharmacy Coordination

• Initiate and manage medication prior authorization requests with insurance payers
• Communicate with pharmacies to resolve dispensing issues and coordinate refills
• Track authorization status and escalate delays to the appropriate clinical team member
• Maintain accurate medication records and document all pharmacy communications