NEO Academy Program - Mortgage Operations & Sales Support Associate

About the NEO Academy Program

The NEO Academy is an immersive, hands-on training program designed to provide a true introduction to the mortgage industry and how all aspects of the business work together. Associates will gain exposure to Operations, customer experience, workflow management, mortgage fundamentals, and the technology that powers the modern mortgage process.

Throughout the 90-day Academy, Associates will receive structured training, mentorship, and real-world exposure to help build the foundation for a long-term career within NEO.

Training includes:

• Mortgage fundamentals and loan structure
• Customer service and professional communication
• Workflow and pipeline management
• Introduction to mortgage Operations and Sales Support functions
• Real-world process training through “The NEO Way”
• Hands-on experience within Tinman, NEO’s loan origination platform
• Team collaboration and borrower experience training

The NEO Academy provides exposure to multiple career paths within mortgage, including Operations and Sales Support. Upon successful completion of the program, Associates may be considered for placement into roles such as Junior Loan Specialist or Production Partner based on performance, strengths, and business needs.

What We’re Looking For

We are searching for individuals who:

• Have a strong work ethic and growth mindset
• Are highly coachable and eager to learn
• Thrive in fast-paced environments
• Communicate professionally and confidently
• Are detail-oriented and organized
• Want a long-term career opportunity
• Take ownership and pride in their work
• Bring positive energy and a team-first mentality

Mortgage experience is not required. We are intentionally looking for individuals early in their careers who are excited to learn the industry from the ground up.

Preferred Qualifications

• Bachelor’s degree preferred
• 1–3 years of professional experience preferred
• Customer service, hospitality, banking, finance, sales support, or operations experience is a plus
• Strong organizational and multitasking skills
• Comfortable learning new technology and systems quickly

What Makes NEO Different?

At NEO Home Loans, culture matters. We believe great teams create great experiences — for both our customers and our employees.

The NEO Academy is designed to invest in people long term. We are building careers, not simply filling positions.

You will join a team that values:

• Growth and development
• Accountability and ownership
• Innovation and technology
• Collaboration and teamwork
• Exceptional customer experience
• Internal growth opportunities

Position Details

• Remote position
• Full-time opportunity
• Paid 90-day training program
• Entry-level career development role

Compensation & Growth

• Paid training program during the 90-day Academy
• Entry-level compensation during Academy participation
• Opportunity for compensation increase upon successful placement into a permanent role
• Long-term career growth opportunities within Operations and Sales Support

Why This Role Matters

Buying a home is one of the biggest moments in a person’s life. Behind every smooth transaction is a team of professionals who communicate well, solve problems, and create an exceptional experience.

This role is designed to help launch the next generation of mortgage professionals at NEO.

If you are ambitious, hardworking, and ready to build a meaningful career with a company that invests in its people, we would love to hear from you.

By the numbers:

• Funded over $110 billion in loans (more than any other fintech in the US!)
• Raised over $1.2 billion in equity capital to modernize the $15 trillion mortgage industry
• Better's proprietary AI platform, Tinman®, and voice-based AI mortgage assistant, Betsy™, make us an award-winning lender:
• Banking Tech Award USA (2026): Best LendTech Solution
• Fintech Breakthrough Award (2026): Digital Mortgage Company of the Year
• NerdWallet Best of Award (2026): Best for Home Equity Loans
• Fintech Breakthrough Award 2025: Best Lending Innovation
• Yahoo! Finance (2025): Best Mortgage Lender for First-Time Homebuyers – Best for quick approval
• Yahoo! Finance (2025): Best Online Mortgage Lender
• Money Magazine (2025): Best for fast closing
• Forbes (2023): Best Online Mortgage Lender