National Account Sales Manager (NASM)

The National Account Sales Manager (NASM) is responsible for driving revenue growth, expanding existing client relationships, and supporting the long-term success of JAN-PRO Systems International and its Regional Franchise Developers. This role serves as a strategic business partner to national account clients, identifying growth opportunities, delivering value-driven solutions, and ensuring a best-in-class customer experience.

The NASM manages a portfolio of national accounts while collaborating closely with sales, operations, implementation, marketing, and franchise partners to achieve revenue objectives, increase customer retention, and expand service penetration across client organizations.

Key Responsibilities:

Account Growth & Revenue Development

• Develop and execute strategic account plans to achieve revenue, retention, and expansion goals.
• Identify opportunities to increase market share within existing national account relationships through additional locations, service enhancements, and special services.
• Prospect, qualify, and develop new business opportunities within assigned accounts and target organizations.
• Lead sales presentations, business reviews, and executive-level discussions with key decision-makers.
• Participate in proposal development, pricing strategies, and RFP/RFQ responses for both existing and prospective national accounts.
• Maintain a healthy pipeline of growth opportunities and accurately forecast sales performance.

Negotiation & Contract Management

• Lead contract negotiations and renewals to maximize profitability and strengthen long-term client partnerships.
• Collaborate with Legal, Finance, and Operations teams to ensure contract compliance and successful execution of agreements.
• Support seamless customer onboarding and expansion activities in partnership with the Portfolio Implementation Manager and National Accounts Operations team.

Client Relationship Management

• Serve as the primary sales manager for assigned national account clients.
• Build and maintain strong relationships with customer stakeholders, Regional Franchise Developers, and internal business partners.
• Conduct regular business reviews to understand customer objectives, measure performance, and identify growth opportunities.
• Ensure timely communication, issue resolution, and proactive customer engagement.
• Champion customer satisfaction, retention, and loyalty initiatives.

Cross-Functional Collaboration

• Partner closely with Operations, Customer Support, Marketing, and Implementation teams to deliver consistent customer experiences.
• Communicate customer needs, market intelligence, and competitive insights across the organization.
• Support strategic initiatives designed to enhance national account growth and operational excellence.

Reporting & Business Analysis

• Maintain accurate account records, pipeline activity, and sales forecasts within CRM systems.
• Analyze account performance, sales trends, and market conditions to identify opportunities and risks.
• Prepare and present regular performance reports, business reviews, and strategic recommendations to sales leadership.
• Provide insights and recommendations that support the overall growth strategy of the National Accounts program.