Franchise Business Consultant (FBC)

The Franchise Business Consultant (FBC) serves as a strategic advisor and coach to a portfolio of 20–25 franchise locations. This role provides operational guidance, financial coaching, sales and marketing alignment, training support, sourcing and pricing analysis, and process improvements to drive performance and long-term success.

Responsibilities:

Operational Excellence & Compliance

• Conduct site audits to ensure adherence to brand standards and operational requirements.
• Evaluate profitability, overhead costs, and operational efficiencies to strengthen margins.
• Track key performance indicators to assess operational health across assigned locations.

Franchisee Coaching & Business Support:

• Provide ongoing coaching on staffing, financial management, workflow optimization, and revenue growth.
• Maintain structured meeting cadence: 3× weekly for new franchisees and bi-weekly for established franchisees.
• Facilitate Level 10 Meetings to review KPIs, priorities, issues, and solutions.
• Identify root causes of operational challenges, develop data-driven action plans, and lead execution for measurable improvement.

Financial Analysis, Budgeting & KPIs:

• Review franchisee financial statements to identify gaps and improvement opportunities.
• Provide annual budget guidance and assist franchisees in setting realistic revenue, profit, and operational goals.
• Develop, standardize, and implement system-wide KPIs and track franchisee performance.
• Recommend overhead-reducing strategies and cost-optimization opportunities.
• Assist franchisees in sourcing materials and supplies to ensure costs align with budget goals.
• Review pricing structures and adjust margins to respond to seasonal fluctuations and demand spikes.

Process Improvement & SOP Implementation:

• Create, refine, and implement standardized SOPs to ensure consistent and efficient operations.
• Lead the problem-solving process from assessment through execution, ensuring solutions are effective and sustainable.
• Collaborate with internal departments to streamline workflows and introduce tools that enhance scalability and efficiency.

Marketing, Sales Strategy & Alignment:

• Support franchisees in developing and refining local marketing plans aligned with brand goals.
• Strengthen sales processes including lead management, conversion strategies, and customer engagement.
• Ensure alignment between marketing initiatives, sales goals, and operational objectives.

Training & Development:

• Assist in creating training materials, SOP documentation, and onboarding resources.
• Train new employees with emphasis on improving sales performance and customer engagement.
• Deliver group and one-on-one training sessions for new programs and ongoing performance development.

Special Projects & Collaboration:

• Support initiatives related to operational enhancements, cost savings, technology rollouts, and resource development.
• Collaborate with Marketing, Technology, Training, and Compliance teams to support franchisee success.

Field Visits & Reporting:

• Conduct approximately 20 on-site visits annually to provide hands-on coaching and operational assessments.
• Prepare detailed reports summarizing findings, KPI performance, and improvement recommendations.
• Maintain proactive communication with franchisees and internal stakeholders.