Job Description
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Turn your passion for luxury into a career opportunity. Explore the world of premium brands and make a lasting impact in fashion, beauty, jewelry, or automobiles. Join CXG, the global leader in customer experience, and work alongside iconic brand names.
About the Role
As a luxury brand evaluator, you will step into the world of luxury to discreetly assess customer experiences, providing critical feedback that helps brands refine their services. Whether visiting boutiques, purchasing online, or returning a product, your voice shapes the future of luxury.
- Flexibility - each in-store visit takes approximately 20 minutes, giving you the flexibility to complete multiple assignments.
- Frequent opportunities - perform several missions per month and collaborate with some of the most prestigious brands worldwide.
What you will be doing
- Choose your assignments - align your missions with your personal preferences and profile.
- Visit luxury stores or evaluate online - engage with sales associates in the stores or online from the comfort of your home.
- Observe carefully - check the ambiance, service quality, and overall customer experience.
- Provide honest feedback - use our platform to share your observations through questionnaires.
Perks of the Role
- Collaborate with iconic brands across industries.
- Flexible assignments tailored to your interests.
- Compensation for your time and input, with the potential for reimbursement on purchases.
- A user-friendly platform for managing missions and feedback.
About CXG
At CXG, we connect premium brands with over 80,000 evaluators across 70 countries. With 12 global offices and almost two decades of CX retail expertise, we’re committed to redefining the customer experience for luxury giants.
Join us and enjoy the flexibility of working on the go with our mobile platform, CXG Live. On this platform, you can seamlessly manage missions, certifications, and feedback.
Requirements
- Must be 18 years or older.
- Current customer of premium and luxury brands.
- Not currently under contract with any retail brands, to ensure impartiality.
- Punctual, organized, detail-oriented, and reliable.
- Observant and passionate about customer experience.
- No prior experience is required; we value honest feedback from genuine customers.
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CXG (Customer Experience Group) is a premier global consulting agency dedicated exclusively to transforming the customer experience (CX) for premium and luxury brands. Tracing its roots back to 2005 in Shanghai, the company has evolved into an end-to-end CX transformation partner, helping iconic luxury houses—across fashion, cosmetics, watches, jewelry, and automotive sectors—bridge the critical gap between their high-end brand promises and actual retail delivery. Under the hood, CXG operates a multifaceted framework that combines strategic consulting, data-driven Voice of the Customer (VoC) programs, and bespoke frontline training academies. What truly sets CXG apart in the consulting landscape is its proprietary, global community of over 85,000 elite luxury CX Evaluators. These specialized evaluators conduct highly discreet, real-world assessments of omnichannel customer journeys, providing brands with invaluable, actionable insights into retail performance. By seamlessly blending this on-the-ground performance measurement with expert change management and team coaching, CXG empowers luxury brands to cultivate meaningful, lasting client relationships and drive sustainable commercial growth.
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