Junior Invest Operations Associate

About Acorns

Acorns is a financial wellness app that helps everyday people and families save and invest money for the long term. Since 2014, Acorns has grown into a global company with multiple life-stage products serving the needs of kids, teens, adults, and parents. Named one of Time’s “World’s Best Brands of 2024,” Acorns has helped over 14 million people save & invest over $27 billion, much of it from spare change and small amounts.

Core Responsibilities

What you will do at Acorns:

• Manage high-volume operational queues by resolving daily customer emails and operational cases through internal case systems, including account updates, asset transfers, and account reviews. Occasional outbound calls may be required.
• Process ACH disputes and manage incoming mail and fax inquiries regarding asset transfer requests, asset verifications, and legal levies.
• Facilitate asset movement by processing 3210 letter requests and partnering with the Advisors team to handle customer outgoing asset transfers and incoming rollovers.
• Assist customers with updating funding sources and resolving complex account inquiries, ensuring every interaction aligns with Acorns’ mission.
• Support the Risk team by investigating account unlock requests, verifying documentation, and using standard operating procedures to differentiate between fraudulent activity and false positives.
• Balance customer advocacy with fraud protection to ensure smooth experiences for customers caught in false-positive flags while maintaining rigorous defenses against fraudulent losses.
• Collaborate with the Team Lead and cross-functional teams to identify bottlenecks and prioritize improvements for new tools and infrastructure.

Qualifications

What you will bring to Acorns:

• 0–2 years of experience in investment, banking, or financial operations.
• Unrivaled attention to detail and the ability to execute tasks with high accuracy and excellence.
• A customer-centric mindset with a passion for addressing financial queries and resolving complex issues.
• Strong communication skills, both written and verbal, with a natural ability to build rapport and trust.
• Adaptability to manage multiple priorities in a fast-paced, evolving business environment.
• Analytical judgment to identify and escalate priority issues using data and documentation.
• Flexibility to work flexible hours, including evenings, weekends, or holidays to support customers.
• Hunger to deliver game-changing products and a belief that work is tied to a life’s mission.

Note: You are not expected to have experience with all listed requirements. Passion for Acorns’ mission, vision, and values is key.

Benefits & Perks

What we offer:

• Competitive salary and stock options
• A comprehensive benefits package for you and your family
• Flexible work location, hours, and paid time off
• 401(k) matching
• Monthly Acorns account contribution
• Mindfulness and Financial Wellness resources, including Headspace and Addition Wealth
• Acorns Career Development Program (training sessions, development plans, Cornerstone’s online training platform)
• Roots Leadership Program for Emerging Leaders
• Community week onsite gatherings and various virtual events
• Talented and motivated team members who care deeply about mission and customers
• The opportunity to create a new world and solve big societal challenges