Italian Speaking Fitbit Products Support Specialist

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with industry-leading global brands. We take pride in facilitating life-changing career opportunities, specifically specializing in Italian-speaking jobs that allow professionals to thrive in new, vibrant international environments.

We are currently seeking a motivated professional for the Italian Speaking Fitbit Products Support Specialist position in Bulgaria. This unique role within the high-growth Fitness & Wellness industry invites you to provide world-class technical support to health-conscious users, ensuring they stay connected to their fitness journey through innovative wearable technology.

Key Responsibilities

• Provide expert troubleshooting and technical support for Fitbit devices via phone, email, and chat for the Italian market.
• Assist customers with the setup, synchronization, and feature utilization of their fitness wearables and mobile application.
• Maintain high levels of customer satisfaction by delivering personalized, solution-oriented support in the Fitness & Wellness sector.
• Document and track customer inquiries and hardware issues within our global CRM system to ensure continuous service improvement.
• Educate users on how to maximize the value of their Fitbit trackers to reach their personal health and wellness goals.
• Collaborate with international teams to identify emerging product trends and improve the overall user experience.

Requirements

• Native or fluent Italian (spoken and written) is mandatory for this role.
• Strong proficiency in English to engage with our global, multicultural office environment in Sofia.
• Genuine passion for the Fitness & Wellness industry and active interest in wearable health technology.
• Excellent communication and problem-solving skills, with a focus on empathy and efficiency.
• Valid EU passport or valid residency status to work in Bulgaria.
• Previous experience in technical support or customer service is considered an advantage.

Benefits

What We Offer

• Competitive Monthly Salary
• Attractive Monthly Performance Bonus linked to service quality metrics.
• Fully Paid Relocation Package (flight, airport transfer, and initial hotel accommodation provided).
• Comprehensive professional training on fitness technology and customer experience standards.
• Extensive health insurance coverage and wellness benefits.
• Career development opportunities within one of the most sought-after Italian-speaking jobs in Europe.

Choosing to pursue jobs in Bulgaria means stepping into a country where ancient history meets modern, bustling European city life. Sofia, the capital, is a hidden gem that offers a high standard of living, beautiful mountain views, and a warm, Mediterranean-influenced culture that makes integration effortless for international talent.

Beyond the professional benefits, Bulgaria offers a rich culinary scene, a vibrant nightlife, and a welcoming community for expats. With a low cost of living compared to the rest of Europe, you can enjoy a premium quality of life while working in the heart of the Balkans. Start your journey in Bulgaria today and experience the perfect balance of career growth and cultural exploration.