Italian Speaking Customer Service Agent For Zenith

Mercier Consultancy Group is a premier international recruitment and BPO consultancy, renowned for connecting elite talent with industry-leading global brands. We specialize in facilitating seamless career transitions, consistently positioning our candidates at the forefront of the most prestigious jobs in Greece.

Key Responsibilities

• Deliver exceptional customer support services to Zenith users, ensuring a premium experience in every interaction.
• Maintain a high level of expertise in company products and services to provide accurate and efficient technical assistance.
• Effectively manage inbound inquiries via phone, email, and live chat, adhering to quality and satisfaction benchmarks.
• Document customer interactions and feedback accurately within the CRM to support continuous service improvements.
• Collaborate with internal teams to resolve complex customer issues, maintaining the high standards expected of Italian-speaking jobs in our network.
• Proactively identify opportunities for service enhancements to ensure Zenith remains at the pinnacle of the Customer Support Services sector.
• Contribute to a positive team environment while hitting individual and collective performance targets.

Requirements

• Native or fluent Italian (spoken and written) with excellent communication skills.
• Valid EU passport (mandatory) to facilitate your smooth transition into one of our exclusive Italian-speaking jobs.
• Previous experience in a Customer Support Services role is highly advantageous but not mandatory.
• Professional proficiency in English for inter-departmental collaboration.
• Strong problem-solving mindset and the ability to work in a fast-paced environment.
• Demonstrable passion for delivering high-quality customer experiences.

Benefits

What We Offer

• Competitive Monthly Salary package.
• Special Benefit: 2 Extra Salaries Per Year (13th and 14th salary).
• Monthly Performance Bonus to reward your commitment and excellence.
• Fully Paid Relocation Package (flight, transfer, and hotel accommodation provided).
• Fully Paid Training programs to ensure your success in the Customer Support Services industry.
• Comprehensive Private Health Insurance coverage.
• Career development and advancement opportunities within an international setting.

Life in Greece

Embarking on a career move to Greece offers an unparalleled lifestyle, blending ancient history with a modern, sun-drenched European Mediterranean culture. By choosing to pursue jobs in Greece, you gain access to a world-famous climate, stunning island coastlines, and a vibrant social scene that makes every day feel like an adventure.

Our comprehensive relocation support ensures that your move to Greece is stress-free, allowing you to settle in and immediately enjoy the high quality of life that the region is celebrated for.