Italian Speaking Customer Service Agent For Vinted

Mercier Consultancy Group is a premier international staffing firm specializing in connecting top-tier talent with world-class organizations. As a leader in the European recruitment and BPO sector, we pride ourselves on facilitating career-defining opportunities that blend professional growth with exceptional lifestyle experiences.

The Role

We are currently seeking a motivated professional for an Italian Speaking Customer Service Agent position in Greece. This role within the customer support services industry offers the perfect blend of career advancement and the chance to live in one of Europe’s most vibrant destinations while supporting one of the world’s leading fashion marketplaces.

Key Responsibilities

• Provide high-quality support to Vinted users via email, chat, and phone channels.
• Ensure excellence in the customer support services industry by resolving user inquiries regarding transactions, shipping, and account management.
• Maintain a professional, empathetic, and helpful tone in all communications with the Italian-speaking market.
• Collaborate with internal teams to ensure platform safety and consistent user satisfaction.
• Stay updated on service policies to provide accurate and efficient guidance to customers.
• Manage user issues with precision, contributing to the overall positive reputation of the client brand.
• Participate in regular team briefings to align on service quality goals and performance KPIs.

Requirements

• Native or fluent Italian (spoken and written).
• Proficiency in English (working language).
• Valid EU passport (mandatory).
• Strong communication skills and a passion for customer support services.
• Ability to navigate digital platforms and multitask effectively.
• Previous experience in customer-facing roles is considered an advantage.

Benefits

What We Offer

• Competitive Monthly Salary.
• 2 Extra Salaries Per Year (13th and 14th salary).
• Fully Paid Training.
• Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel).
• Monthly Performance Bonus.
• Access to world-class office facilities and a multicultural environment.

Life in Greece

Relocating for jobs in Greece provides a unique opportunity to embrace a Mediterranean lifestyle characterized by world-famous sunshine, historic landmarks, and a welcoming culture. Working in Greece allows you to enjoy a balance between professional development and leisure, with stunning islands and beaches accessible for your downtime.

Our comprehensive relocation package makes your transition to Greece seamless and stress-free. From local Mediterranean cuisine to the unmatched quality of life found in Greece, you will find that living and working here is a truly rewarding experience for those seeking a new adventure.