Italian Speaking Customer Service Agent For Vattenfall

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with industry-leading global enterprises. We pride ourselves on delivering bespoke career solutions that foster professional growth while ensuring our partners achieve excellence in their service standards.

Job Overview

We are currently seeking motivated professionals for the Italian Speaking Customer Service Agent position in Greece. This is an exceptional opportunity to represent one of Europe’s largest energy providers, offering a dynamic career path for those searching for elite Italian-speaking jobs within the prestigious energy sector.

Key Responsibilities

• Provide world-class support to Italian-speaking customers regarding their energy accounts and utility billing.
• Manage inquiries related to energy consumption, tariff plans, and sustainable power solutions provided by Vattenfall.
• Act as a primary point of contact to ensure seamless service delivery within the competitive energy industry.
• Efficiently navigate customer databases to resolve technical and administrative issues with accuracy and empathy.
• Identify opportunities to provide value-added energy services and assist customers in optimizing their energy usage.
• Collaborate with international teams to maintain the high service standards expected in the energy utility market.
• Document all customer interactions clearly to maintain compliance with energy sector regulations and data privacy laws.

Requirements

• Native or fluent Italian (spoken and written).
• Valid EU passport (mandatory).
• A strong desire to relocate and build a career through high-quality jobs in Greece.
• Excellent communication skills with a focus on problem-solving in the energy sector.
• Basic computer literacy and a customer-centric mindset.
• Prior experience in customer support or the energy industry is considered a significant advantage.

Benefits

What We Offer

• Competitive Monthly Salary.
• Special Benefit: 2 Extra Salaries Per Year (13th and 14th salary).
• Monthly Performance Bonus included.
• Fully Paid Relocation Package (flight, transfer, hotel).
• Fully Paid Professional Training.
• Comprehensive Health Insurance and private medical coverage.
• Career development and advancement opportunities within the energy industry.
• And Much More...

Life in Greece

Embrace the Mediterranean lifestyle when you secure one of our sought-after jobs in Greece. Known for its historical heritage, stunning coastlines, and world-class climate, Greece offers a unique environment where professional ambition meets an unparalleled quality of life.

Our comprehensive relocation package ensures your transition to your new home in Greece is smooth and stress-free.