Italian Speaking Customer Service Agent for Singapore Airlines

Mercier Consultancy Group is a premier European recruitment and BPO firm, dedicated to connecting top-tier talent with world-leading organizations. We pride ourselves on delivering bespoke career opportunities, consistently setting the gold standard for those seeking international roles and professional growth.

Key Responsibilities

• Deliver exceptional customer service support to Singapore Airlines passengers in the Italian language.
• Assist travelers with flight bookings, modifications, cancellations, and complex itinerary management.
• Maintain a deep understanding of aviation industry regulations and airline-specific policies to ensure seamless service.
• Effectively resolve passenger inquiries regarding baggage, loyalty programs, and special travel requirements.
• Act as a brand ambassador for Singapore Airlines, ensuring every interaction reflects their reputation for excellence.
• Collaborate with internal departments to manage flight-related documentation and passenger databases.
• Participate in regular training sessions to stay updated on aviation security and service standards.

Requirements

• Native or fluent Italian (spoken and written) for high-quality customer engagement.
• Valid EU passport (mandatory) to facilitate your transition to our jobs in Greece.
• Excellent communication and problem-solving skills, preferably within the aviation or travel industry.
• A strong desire to relocate to Athens, Greece, to embark on this exciting international career path.
• Professionalism and a customer-centric mindset are essential for this high-stakes role.
• Proficiency in English to ensure clear communication within an international team.

Benefits

What We Offer

• Competitive Monthly Salary
• 2 Extra Salaries Per Year (13th and 14th salary)
• Monthly Performance Bonus to reward your dedication
• Fully Paid Relocation Package (flight, transfer, and hotel upon arrival)
• Fully Paid Training programs within the aviation sector
• Comprehensive Health Insurance
• Opportunities for career advancement within our network of international partners.

Life in Greece

Living in Greece offers an unparalleled quality of life, blending ancient history with a modern, cosmopolitan energy. As you settle into one of our many Italian-speaking jobs in Athens, you will discover the beauty of Greece, with its world-renowned climate, stunning Mediterranean coastline, and warm, welcoming culture that makes every newcomer feel right at home.

Beyond the career-defining experience of the Italian Speaking Customer Service Agent For Singapore Airlines position in Greece, you will enjoy the exceptional culinary landscape and vibrant social life that only Greece can provide.